Cafe Manager - Sunset Hill Fiore - Full-time

div pAs Cafe Manager, the overall focus is to oversee and ensure quality cafe operations through team management, employee development and proactive, day-to-day facilities upkeep to craft a welcoming community for all customers and their overall Caffe Vita experience. Positive leadership, team building, excellent customer service skills, an unflappable ability to deal with unexpected scenarios, attention to detail and systems-oriented skills are required./p pstrongEQUAL OPPORTUNITY EMPLOYER/strong/p /div div pWe celebrate diversity and are committed to creating an inclusive environment for all employees. Including people of color, women and LGBTQUIA to join the Caffe Vita community./p pstrongVITA MISSION/strong/p /div div pTo provide customers, neighborhoods, and communities with an unrivaled coffee experience and relentless customer service infused with integrity and positivity./p pService, humor, respect, integrity, motivation, and positivity are values important to us both personally and professionally. We are successful because of the people who belong to this team- who are living and breathing our culture and shared values./p pstrongJOB POSITION/strong/p /div div pstrongJob Title: /strongCafe Manager/p /div div div pstrongPosition reports to: /strongDirector of Retail Operations/p /div div pstrongWorks directly with: /strongRetail Ops team, Assistant Manager, Cafe Educator amp; Baristas/p /div div pstrongHours: /strongFull Time, 40 hours maximum/p /div div pstrongWage:/strong $27-$28/hour plus tips amp; benefits(see below). Tips typically average $10-$15 per hour, at Sunset Hill Caffe Fiore/p /div /div div div divWages determined by the following criteria:/div /div div ul li pStaff size, cafe sales volume and/or specialized, technical cafe requirements such as a roasting residency program./p /li /ul /div /div pstrongBenefits/strong/p ul liFull-time employees are eligible for Paid Time Off, medical/dental insurance coverage and 401k with matching, per plan terms/li liAll Seattle employees qualify for Sick and Safe Time (varies by State)/li liMentorship and positive work environment/li liFree coffee/tea drinks while on shift/li liEmployee discounts on merchandise, whole bean coffee and food items/li /ul div div pstrongJOB RESPONSIBILITIES/strong/p /div div pCultivate and create community through kindness, positivity, and respect. Serve as a role model for maintaining a calm, fun, and friendly environment during high-stress or high-volume periods./p /div div ul li pPassion for hospitality and coffee/p /li li pWork with Marketing and Retail Operations to support brand exposure and sales- driving strategies./p /li /ul /div /div div div ul li pMeet and exceed sales goals and operational cost metrics to meet established budgets with active review of financial reports and proactively course correct as needed./p /li li pProvide excellent customer service by using and holding staff accountable to the 3 Steps to Giving Great Service and "Setting the Bar" standards./p /li li pRecruit, hire, train, schedule, coach and manage staff to meet, or exceed job expectations./p /li li pWork a minimum number of weekly bar shifts (minimum to be determined with Retail Operations Manager)/p /li li pOversee bi-monthly cafe payroll with excellent accuracy by tracking, correcting mis-punches and reporting payroll in a timely manner./p /li /ul /div /div div div ul li pMaintain a clean and organized cafe environment, both front of house and back of house spaces./p /li li pDevelop and execute on- going preventive maintenance and upkeep schedules./p /li li pPrepare beverages for guests, meeting Caffe Vita standards./p /li li pAbility to perform all shifts and side-work with fluency./p /li li pMaintain clean, fully stocked and faced merchandise shelves./p /li /ul /div /div div div ul li pFollow established protocol for submitting all orders to Caffe Vita customer service./p /li li pMaintain full compliance with all accounting, financial reporting, inventory and cash deposit procedures./p /li li pReview and respond to all communication channels in a timely way./p /li li pProvide staff on- going opportunities to learn about Caffe Vita products, services and culture./p /li li pThe ability to self-start and be proactive in providing solutions./p /li /ul /div /div div div ul li pMaintain a calm working environment during high volume periods/p /li li pMulti-task and demonstrate initiative with routine tasks/p /li li pHandle money with accuracy and accountability/p /li li pParticipate in Caffe Vita community events and coffee cuppings/p /li li pDemonstrate change agility and thrive in an adaptable environment/p /li /ul /div /div div div ul li pAbove all, sets the best example of behavior, work ethic, and work quality./p /li li pAbility to being a be a positive team member, help bring out the best in people and cultivate a positive work environment./p /li li pThe ability to prioritize, organize and communicate effectively and professionally is required/p /li li pPromote creativity and innovation./p /li li pThe drive to be part of an amazing team that s based on respect, compassion, and accountability./p /li /ul pstrongKNOWLEDGE, SKILLS, ABILITIES/strong/p /div div ul li pMust be at least 18 years old/p /li li pAbility to read, write, and speak English required/p /li li pMinimum 2 years in the coffee industry and food and beverage management experience required./p /li /ul /div /div div div ul li pAlways maintains a valid Food Handler s Card and follows health department guidelines at all times./p /li li pMinimum 4 years of salesmanship and practical merchandising skills./p /li li pSalesmanship and practical merchandising skills/p /li li pThe ability to prioritize, organize and communicate effectively and professionally is required/p /li li pAbility to meet all speed of service expectations for Caffe Vita coffee drinks and bar flow standards with executing excellence in drink preparation./p /li /ul /div /div div div ul li pDemonstrate excellence in the use and maintenance on all retail equipment such as espresso machines and Fetco./p /li li pMust be able to add, subtract and multiply with ease and accuracy./p /li li pMust demonstrate regular attendance by coming to work on scheduled working days and being on time. May be required to work a variety of days and shifts to meeting business need including weekends and holidays./p /li li pNotifies retail operations if they ever become aware of a potential hazard in the workplace./p /li li pExperience on a Point of Sale (POS) system, Square or Toast preferred./p /li /ul /div /div div div ul li pAlways represent yourself as a Caffe Vita brand ambassador/p /li li pDemonstrate an unyielding commitment to excellence/p /li li pKnowledge of principles and methods for showing, promoting, and selling products or services. This includes product demonstration, sales, techniques, and sales control systems./p /li /ul pstrongTOOLS AND EQUIPMENT USED/strong/p /div /div div div ul li pToast Register - Point of sale POS terminal/p /li li pSlack- communication app/p /li li pWhen I Work- scheduling app/p /li li pPaychex Flex- Time and Attendance / Payroll App/p /li li pMS 365/p /li /ul /div /div