Hotel Front Desk Supervisor - Full-time

pFront Desk Supervisor/p pWe are seeking a Hotel Front Desk Supervisor to join our team at the South Sioux City Marriott Riverfront in providing the best customer service experiences./p pAs a Hotel Front Desk Supervisor, you will be responsible for ensuring that our guests have a seamless and memorable experience from check-in to check-out. You will lead a team of dedicated front desk agents, providing guidance, training, and support to ensure that all guests receive exceptional service./p pResponsibilities:/p p style="padding-left: 40px;"brbull; Supervise and lead the front desk team, providing guidance, training, and supportbrbull; Oversee daily front desk operations, including check-ins, check-outs, and guest inquiriesbrbull; Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk areabrbull; Collaborate with housekeeping, maintenance, and other departments to address guest needs and concernsbrbull; Handle guest inquiries, requests, and complaints in a timely and efficient mannerbrbull; Monitor and ensure accurate billing for guest reservations and servicesbrbull; Assist in the recruitment, training, and development of front desk staffbrbull; Implement and enforce hotel policies and procedures to maintain a high standard of service/p pRequirements and Skills:/p p style="padding-left: 40px;"bull; Previous experience in hotel front desk operations, with supervisory or leadership rolesbrbull; Strong organizational and multitasking abilitiesbrbull; Excellent communication and interpersonal skillsbrbull; Ability to work in a fast-paced environment and adapt to changing prioritiesbrbull; High level of integrity and professionalismbrbull; Ability to handle guest issues with diplomacy and resolutionbrbull; Flexibility to work evenings, weekends, and holidays as neededbrbull; Knowledge of hotel reservation systems and point-of-sale software is a plusnbsp;brbull; A Degree in Hospitality Management or a related field is a plus, but not required/p pBenefits:/p p style="padding-left: 40px;"bull; Medical, Dental and Vision Insurancebrbull; PTObrbull; Competitive Paybrbull; 401(k) Retirement Savings Planbrbull; Life Insurancebrbull; Disability Insurancebrbull; Hotel Room Discountsbrbull; Meal Discountsbrbull; Ongoing Training and Career Development/p p style="padding-left: 40px;"nbsp;/p pemWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws./em/p