Server - Full-time
•14 days ago
Verified Pay | $15.49 per hour |
---|---|
Hours | Full-time |
Location | West Orange, New Jersey |
Compare Pay
Verified Pay This job pays below average compared to similar jobs in your area.
$14.05
$15.49
$17.98
$40
About this job
p class="ql-align-center"strong class="ql-size-large"uServer/u/strong/ppbr/ppstrongROLE PURPOSE/strong /ppA TGI Fridays Server possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests’ expectations. /ppbr/ppstrongKEY RESPONSIBILITIES amp; ACCOUNTABILITIES/strong /pulliGreets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience. /liliLooks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations. /liliPromptly and accurately takes food and beverage requests from Guests. /liliEnsures expedient service of food and beverages to the Guest. /liliFrequently checks up on the Guests and uses visual cues to provide silent service as appropriate. /liliLearn TGIF menu and beverages, expertly recommends and upsells on items. /liliID all Guests ordering alcoholic beverages who appear to be 40 years old or younger. /liliFollows all Fridays Service Style Standards. /liliAccurately rings all orders into the POS system while simultaneously interacting with Guests when applicable. /liliPractices conversational ordering by mentioning current promotional features. /li/ulpbr/ppstrongKEY DECISIONS /strong/ppstronguInfluences: /u/strong/pulliGuest experience /liliExercising standards of Responsible Service of Alcohol /li/ulpbr/ppstrongMEASURES OF SUCCESS /strong/pulliConsistently fulfill the Key Responsibilities and Accountabilities above /liliService Strength Code rating meets/exceeds company standards /liliGuest satisfaction scores /liliMeeting all key metrics outlined on the myPerformance scorecard /li/ulpbr/ppstrongQUALIFICATION REQUIREMENTS /strong/pulliMust be able to deliver plates and food and clear tables /liliMust be able to lift up to 30 lbs. /liliMust be able to hear well amongst loud background noise /liliMust be dressed neatly and well groomed in company approved uniform at all times /liliMust be able to operate P.O.S. system, make change correctly and make credit card transactions accurately /liliMust be able to calmly respond to angry Guests and notify a Manager /liliMust be able to read and write notes to hearing impaired Guests /liliMust be able to read menus to sight-impaired Guests /liliMust be able to verbalize menu items clearly to Guests while taking their orders or responding to their request /liliMust be able to read and write ? Must be able to stand and walk during entire shift /liliMust be able to reach, bend, stoop and wipe counters/tables /li/ulpbr/ppstrongCOMPETENCIES PASSION FOR THE GUEST /strong– Creates a seamless Guest experience for by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs. /pulliCreates a strong first impression promptly greeting Guests. /liliPays attention to details; remembers names and favorites of regular Guests. /liliMakes a difference in the guest experience by personalizing service to exceed guest expectations. /liliGoes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated. /liliMakes the bar an attractive and exciting place to visit. /liliEstablishes a strong rapport with all Guests to create Friday’s fans and repeat business. /liliShows awareness of Guest needs and expectations; prevents problems before they occur. /li/ulpbr/ppstrongCOMMUNICATION /strong– Keeps the lines of communication positive, open and productive. /pulliCommunicates in an open, sincere manner to build rapport with Guests and Team Members. /liliShares information with others to raise awareness of potential needs and concerns. /liliKeeps interaction positive and productive; avoids conveying negative messages. /liliResponds positively to conflict situations and works to find appropriate solutions. /liliListens carefully and attentively to others without interrupting. /liliAsks thoughtful questions to ensure proper understanding of the message being conveyed. /liliContributes to pre-shift meetings by providing relevant updates and asking appropriate questions. /li/ulpbr/ppstrongFLAIR amp; SALESMANSHIP/strong – Keeps it fun and keeps it real; seeks opportunities to sell others on the whole TGI Fridays experience. /pulliDemonstrates a unique, lighthearted style that is personal and memorable. /liliListens carefully to Guests’ needs and suggests add-ons accordingly. /liliPossesses a contagious energy that translates to Guests and Team Members. /liliKnows TGI Fridays drinks and menu items and is able to speak knowledgeably to make personal recommendations. /liliGrows the business and expertly upsells menu items where appropriate. /liliProactively looks for ways to improve the guest experience and takes initiative to make changes as needed. /liliEnthusiastically promotes the TGI Fridays brand and menu items. /li/ulpbr/ppstrongRELIABILITY amp; ACCOUNTABILITY/strong – Works hard, carefully follows direction and established guidelines, and delivers quality results. /pulliConsistently arrives to work prepared and ready for the shift. /liliEnsures all responsibilities are fulfilled before ending his/her shift. /liliMakes him/herself available to take on additional shifts and/or responsibilities. /liliSets the standard by adhering to established rules and guidelines. /liliOrganizes his/her tasks in order of priority to ensure timely and thorough completion. /liliAdmits mistakes and takes prompt action to correct them. /liliHolds self and others accountable for delivering consistent quality results. /li/ulpbr/ppstrongFLEXIBILITY amp; STRESS TOLERANCE/strong – Knows that anything can and will happen and is willing to mix things up anyway. /pulliResponds quickly to changing needs and adapts as necessary to meet new challenges. /liliDisplays a positive, confident attitude for tackling new challenges and initiatives. /liliHandles multiple tasks without becoming visibly overwhelmed or flustered. /liliEasily adjusts to meet changing demands and new responsibilities. /liliPromptly anticipates and reacts to potential Guest needs and problems. /liliDives into peak service situations with energy and ease. /liliResponds calmly to problems and controls emotional reactions. /liliHandles him/herself in a professional manner at all times. /li/ulpbr/ppstrongTEAMWORK amp; COLLABORATION/strong – Fuels an environment where everyone pitches in and gets along. /pulliRecognizes the importance of working together to accomplish goals. /liliActively promotes cooperation, respect, and acceptance of all Team Members. /liliEstablishes positive and supportive working relationships with all Team Members to maintain a productive environment. /liliTakes on additional responsibilities to ensure proper coverage during rush periods. /liliReaches out to Team Members when necessary to ensure timely completion of all tasks. /liliTakes advantage of opportunities to set an example for new or inexperienced Team Members.nbsp;/li/ulbr /p$15.49-$20 per hournbsp;/p
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1114434813 Posted: 2025-07-16 Job Title: Server