Customer Service Representative - $20/hr and Shift Differentials

Customer Service Representative 20hr and Shift Differentials - div div div a href="http://www.rrms.com/"/a /div div div pCareer Opportunities with Rapid Response Monitoring/p pemA great place to work./em/p div /div div /div /div /div div/div /div div/div /div div div/div div div div div p /p div /div div /div /div div a/a a href="job-openings.php?search=true" Back To Openings /adiv/div/div /div /div /div div divp /p div /div div /div/div h2Customer Service Representative - $20/hr and Shift Differentials/h2 bDepartment:/b Customer Service - CA bLocation:/b Corona, CAbr / divdiva href="https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3418636source=3418636-CJB-0"START YOUR APPLICATION/a/divdiv/div/div divpIn our line of work, customer service means so much more as we are the voice of reassurance on the other line. While our call center never closes and CSR�s work rotating days including holidays and weekends, you�ll maintain a steady work schedule./p pRapid�s presence in the industry is growing as we continue to shape and define what alarm monitoring means. Using the most modern technology in our monitoring call center, our team protects life and property in countless communities by responding to alarm activations, immediately contacting customers and providing necessary assistance; including confirming a false alarm and dispatching first responders in the case of a true emergency. As an essential member of our team, you will also provide excellent customer service over the phone to ensure the appropriate resolution of any questions or concerns regarding customers� alarm systems./p pNo prior industry experience is necessary! We pride ourselves in our training and provide fully paid, extensive 4-week instruction in our state-of-the-art classroom training environment./p pstrongApply now, or text CACSR to (951) 470-1444 to apply later!/strong/p pstrongLocation/strong/p pOn site in Corona, CA./p pstrongAvailable Positions/strong/p ul liFull-Time/li liPart-Time/li /ul pstrongStart dates Available/strong/p pStart your 4-week training on:/p ul liJune 2025/li /ul pstrongSalary Range/strong: strong$20 HOURLY + 2ND SHIFT, 3RD SHIFT, WEEKEND SPANISH PAY RATE DIFFERENTIALS!/strong/p pRapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day and night as well as weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours. For hours worked between/p ul liHours worked between 5:00pm and 9:00pm, +$0.50/hr./li liHours worked between 9:01pm and 6:00am, +$1.00/hr./li liHours worked on Saturday Sunday between midnight and 11:59pm, +$1.00/hr./li liSpanish Bilingual pay rate increase +$1.00/hr./li /ul pstrongCOVID-19 Requirements/strong/p ul liMust be vaccinated against COVID-19. We are not requiring boosters at this time./li /ul pstrongResponsibilities/strong/p ul liSuccessfully complete all required training and follow company protocols and procedures/li liProcess inbound/outbound calls from customers and authority agencies in a call center setting/li liProvide detail-oriented customer service and empathetic support to our customers with a sense of urgency/li liRespond to, verifies, and dispatches on emergency signals/li liHandle security alarm activations for residences and businesses in a professional manner/li liMultitask and remain calm in various stressful situations/li /ul pstrongQualifications/strong/p ul liAssociate degree, equivalent Military, or 2+ years of relevant work experience in customer service/li liProficient computer, written, and verbal skills. Comfortable using a headset in a high call volume setting/li liSuccessfully clear drug screen and background check to meet industry and security licensing requirements/li /ul pstrongWhat awaits you at Rapid Response/strong/p ul liAnnual salary increases, shift differentials, and performance bonuses/li liMedical, Dental, Vision, and 401k/li liAdditional compensation for bilingual in Spanish/li liPaid Vacation and Sick Time/li liWellness Program + Wellness DAYS OFF/li liInternal advancement opportunities/li /ul pstrongAbout Rapid Response/strong/p pRapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it�s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. strongIf you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!/strong/p pstrongAdditional Information/strong/p pRapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at a href="https://www.rrms.com/careers/"https://www.rrms.com/careers//a. Rapid Response is an Equal Opportunity Employer./p pINDRR1/p /div divdiva href="https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3418636source=3418636-CJB-0"START YOUR APPLICATION/a/divdiv/div/div /div divp /p div /div div /div/div divp /p div /div div /div/divdiv br /a href="http://www.rrms.com/"Visit Our Home Page/a /divp© 2025 Rapid Response Monitoring/p p a href="https://www.clearcompany.com" iApplicant Tracking System Powered by/i  /a /p /div