Bartender

p class="ql-align-center"strong class="ql-size-large"uBartender/u/strong/ppbr/ppstrongROLE PURPOSE /strong/ppMixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company’s policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times. /ppstrongKEY RESPONSIBILITIES amp; ACCOUNTABILITIES/strong /pulliMaintains a warm, welcoming , “Corner Bar” atmosphere. /liliID all Guests ordering alcoholic beverages who appear to be 40 years old or younger. /liliProperly and promptly prepare, garnish, and serve drinks to Guests. /liliEngages with Guests by making drinks in front of the Guest using working flair. /liliKnows the menu and how to read each Guest to make appropriate beverage and food recommendations. /liliUpsells Guests on food or drink items when appropriate. /liliKeeps a clean, organized bar area. /liliAccurately rings up all orders in the POS system while maintaining ability to socialize with Guests. /liliFollowing all relevant brand standards for service. /liliBuilds Guests count by promoting specials and building a regular clientele. /liliStrictly adheres to responsible alcohol service standards and is able to successfully “slow down a Guest” or cutoff an intoxicated Guest when necessary. /li/ulpbr/ppstrongKEY DECISIONS /strong/ppbr/ppstronguInfluences:/u/strongu /u/pulliFollowing standards for Responsible Alcohol Service /liliGuest Experience /li/ulpbr/ppstrongMEASURES OF SUCCESS/strong /pulliConsistently fulfill the Key Responsibilities and Accountabilities above /liliGuest satisfaction scores /liliSuccessfully complete revalidation as outlined in the annual “World Bartender Championship” CompetitionManual /liliKeeping a clean and presentable Bar area /lili100% Recipe adherence /lili100% Cash handling adherence per company policy /li/ulpbr/ppstrongQUALIFICATION REQUIREMENTS /strong/pulliMust be dressed neatly and well groomed in company approved dress code at all times /liliMust be able to mix drinks quickly and accurately in a fast-paced, high volume environment /liliMust follow standards of Responsible Service of Alcohol /liliMust meet local jurisdiction requirements, including but not limited to obtaining required certifications /liliMust be able to operate P.O.S. system , make change correctly and make credit card transactions /liliMust be able to calmly respond to angry Guests and notify a Manager /liliMust be able to pass initial and annual validation /liliMust be able to respond clearly to Guests’ requests /liliMust be able to hear well amongst loud background noise /liliMust be able to frequently lift 30 lb. cases and carry short distances, up or down stairs /liliMust be able to stand during entireshift /liliMust be able to reach, bend, stoop, shake, stir and wipe/liliMust be able to hear well amongst loud background noise /liliMust be able to frequently immerse hands in hot water (every 5 minutes) /li/ulpbr/ppstrongCOMPETENCIES /strong/ppbr/ppstrongEXPERT INSTIGATORS /strong– Creates a seamless Guest experience for by being the face of the bar, welcoming the Guests, and enthusiastically meeting their needs. /pulliCreates a strong first impression promptly greeting Guests, even if they are not coming to the bar area. /liliRemembers the names and favorite drinks of regular Guests. /liliMakes a difference in the Guest experience by personalizing service to exceed Guest expectations. /liliGoes above and beyond to establish a personal connection with Guests to make them feel warm, welcomeand appreciated. /liliMakes the bar an attractive and exciting place to visit. /liliEstablishes a strong rapport with all Guests to create Friday’s fans and repeat business. /liliAble to read Guests needs and feelings and tailors their approach to match their mood. /li/ulpbr/ppstrongCOMMUNICATION/strong – Creates an environment of ongoing, open, back-and-forth diaologue with coworkers and Guests. /pulliInteracts in an open, sincere manner to build rapport with Guests and Team Members. /liliUses tact in their interactions with Guests and keeps conversation positive and productive. /liliListens attentively and actively and responds appropriately. /liliAsks open-ended thoughtful questions to create two-way conversations. /liliMakes communication with the team an ongoing process through formal and informal meetings before, during,and after the shift. /li/ulpbr/ppstrongFLAIR amp; SALESMANSHIP/strong – Sells the TGI Fridays experience by creating an entertaining “show” in the bar. /pulliDemonstrates a unique, irreverent style that is personal and memorable. /liliConfidently makes and serves enticing drinks Guests want. /liliPossesses a contagious energy that translates to Guests and Team Members. /liliKnows TGI Fridays drinks and menu items and speaks knowledgeably to make personal recommendations. /liliGrows the business and expertly upsells menu items where appropriate. /liliProactively looks for ways to improve the Guest experience and takes initiative to make changes as needed. /li/ulpbr/ppstrongPERSONAL OWNERSHIP amp; ACCOUNTABILITY/strong – Takes ownership for the bar area, demonstrates a strong sense of personal accountability. /pulliKnows and abides by all applicable laws and regulations around serving alcohol. /liliConsistently executes on standards of responsible service of alcohol. /liliEffectively sets up the bar before their shift in order to have everything they need on hand. /liliKeeps the bar area clean, presentable, and engaging to the Guests. /liliDemonstrates global awareness by knowing what is happening throughout the bar at all times. /liliAdmits mistakes and takes prompt action to correct them. /liliDemonstrates knowledge of fundamental liquors, drink recipes, and the craft of mixology. /liliDelivers consistent quality of service and energy and encourages fellow staff to do the same. /li/ulpbr/ppstrongFLEXIBILITY amp; STRESS TOLERANCE/strong – Knows that anything can and will happen and is willing to mix things up anyway. /pulliAddresses daily challenges and obstacles with confidence and a positive attitude. /liliConfidently handles many tasks and demands at once without becoming visibly overwhelmed or flustered. /liliPromptly anticipates and reacts to potential Guest needs and problems. /liliDives into peak service situations with energy and ease. /liliMaintains an even-tempered demeanor and stays in control of situations at all times. /liliProactively handles escalating situations in a calm, mature, and tactful manner. /li/ulpbr/ppstrongTEAMWORK amp; COLLABORATION/strong – Fuels an environment where everyone pitches in and gets along. /pulliRecognizes the importance of working together to accomplish goals. /liliEagerly accommodates Guest overflow from the dining area. /liliActively promotes cooperation, respect, and acceptance of all Team Members. /liliEstablishes positive and supportive working relationships with team to maintain a productive environment. /liliWorks seamlessly with the bar and BOH staff to stay on top of Guest needs. /liliServes as a role model and mentor for Team Members./li/ulbr /pUp to $18/ hrnbsp;/p