One Stop - Student Specialist - Part-time

p style="text-align:left"bJob Title/b/pOne Stop - Student Specialistp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bDepartment /b/pEMSS One Stop JMp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bWorker Type/b/pStudent (Fixed Term)p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bPay Information/b/pp style="text-align:left"For hourly student pay rates, please visit the a target="_blank" href="https://miamioh.edu/human-resources/manager-resources/student-employee-supervision/job-classification/index.html"Student Job Classification/a page on the Office of Human Resources website. For salaried student positions, contact the department for pay information./pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bDuration of Appointment/b/pAcademic Yearp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bMaximum Scheduled Weekly Hours/b/p40p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bJob Description Summary/b/pStudent Specialist will provide customer service support on behalf of One Stop Services. ThebrOne Stop provides essential information, and problem resolution to students, parents/families,brand the broader university community in the areas of registration, financial aid, billing, andbrpayment. This position focuses on delivering excellent customer service to both internal andbrexternal customers. It will allow students to gain applicable experience in customer service andbroffice applications for resume building.brStudents will be expected to work a minimum number of hours during the academic year.p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bJob Description/b/ppbEssential Duties/b/pullispanThis position requires a strong working knowledge of One Stop’s service areas. Student Specialists complete a comprehensive training program. /span/lilispanProvide high-quality start-to-finish customer service./span/lilispanAnswer questions on the phone, by email, or in person in the areas of registration, enrollment, financial aid, student records, and billing and payment./span/lilispanAssist with on-campus outreach and initiatives./span/lilispanHelp assist students and parents in the One Stop lobby./span/lilispanWork on various tasks as assigned./spanbr /br /spanbHours/b/span/lilispanAcademic Year - Ability to work a minimum of 10-12 hours per week/span/lilispanSummer, holiday, and break availability are a plus, but not required/span/li/ulp/ppbMinimum Qualifications/b/pulliPast experience in a customer service/call center position is helpful./liliSensitive to cultural diversity and able to communicate and interact effectively with people of all ages and diverse backgrounds./liliAccuracy, dependability, and confidentiality are critical./liliAbility to meet expectations in a fast-paced and dynamic, customer-oriented environment./liliBe able to work independently, possess good organization skills, strong attention to detail, and the ability to prioritize multiple tasks./li/ulp/ppbPreferred Qualifications/b/pulliUndergraduate Student at Miami University enrolled in face-to-face learning/liliIn good academic standing/liliCommitted to working during the Summer terms/liliCollege Work-Study eligibility/li/ulp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bAdditional Position Information (if applicable)/b/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bRequired Application Documents/b/pNonep style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bPosting Contact Information/b/pAmy Newsombrnewsoma@miamioh.edubr513-529-3693p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bAdditional Information/b/ppA criminal background check may be required. All campuses are smoke- and tobacco-free campuses./pp/ppThis organization participates in E-Verify./ppbr /bReasonable Accommodations/bbr /Requests for reasonable accommodations for disabilities related to employment should be directed to a href="mailto:ADAFacultyStaff#64;miamioh.edu" target="_blank"spanspanspanADAFacultyStaff#64;miamioh.edu/span/span/span/a or 513-529-3560. Questions and follow-ups regarding requests should also be directed here./pp/ppbMiami University Values Statement/bbr /a href="https://miamioh.edu/" target="_blank"Miami University/a spanis a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility./span/pp/ppFor more information on Miami University’s mission and core values, please visit the a href="https://miamioh.edu/policy-library/mission-values/" target="_blank"Mission and Core Values/a webpage./ppbr /bEqual spanOpportunity/Affirmative/span Action Statement/bbr /Miami University, an Equal spanOpportunity/Affirmative/span Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to a href="mailto:ADAFacultyStaff#64;miamioh.edu" target="_blank"spanADAFacultyStaff#64;miamioh.edu/span/a or 513-529-3560./pp/ppbClery Act/bbr /As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security amp; Fire Safety Report at: a href="http://www.miamioh.edu/campus-safety/annual-report/index.html" target="_blank"spanspanspanhttp://www.MiamiOH.edu/campus-safety/annual-report/index.html/span/span/span/a, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security amp; Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223./ppbr /bLabor Law Posters for Applicants/b/ppPlease visit our a href="https://miamioh.edu/transformational-inclusive-excellence/oeeo/employment-recruitment/labor-posters.html" target="_blank"Labor Law Posters/a webpage to access all relevant and applicable labor law information./p