Customer Service/Office Clerk

We are seeking a Customer Service/Office Clerk to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Develop and maintain a knowledge base of the evolving products and service
• Receive sales orders from customers and processes orders.
• Review incoming orders for accuracy, material availability and price changes
• Works with the Sale and Marketing to review pricing for new orders.
• Compiles information for each order and enters it on the Order Information sheet.
• Prepare invoices, certificate of compliance documents as necessary.
• Prepares shipping documents, labels and coordinates shipments with customers.
• Prepare UPS and FedEx shipments and take them to the shipping department for pick up.
• Preparing or updating employment onboarding documents 
• Filing including invoices and vendor payments.
• Maintain customer logs, material usage logs and inventory as needed
• Coordinate and provide supplies or other information as needed by Production.
• Assist Production with packaging and handling parts when needed.
• Perform appropriate duties as assigned by management
• Maintain a safe and clean work space

​Qualifications:

• Previous experience in customer service and in a manufacturing operation. 
• Previous Purchasing experience desired.
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• 2 years of experience in Customer Service and order processing.
• Building Customer Loyalty, Clear Communication, Interpersonal Skills 
• Problem Solving, Complaint Resolution
• Politeness/Etiquette/Tact
• Basic mathematical and reasoning ability required.
• Ability to follow schedules
• Committed to quality, safety and communication.
• Team-oriented and self-directed.