Host

- Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.

- Obtains staffing and station assignments for all servers, service assistants, runners and bar staff from the Manager-on-Duty.

- Completes table/station chart with these assignments.

- Correctly completes all opening and side work duties of the hostess/host at the start of the shift, in a timely manner.

- Assists the Manager-on-Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers.

- Answers the telephone in a timely, pleasant and courteous manner. Correctly takes, confirms and documents reservations.

- Immediately recognizes and greets arriving Guests, obtains Guests’ names, provides names to servers and directs guests to the appropriate waiting areas.

- Escorts Guests to their assigned table, to all Guests.

- Controls the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan.

- Accurately quotes waiting times to guests and correctly maintains the “wait” list.

- Informs Manager-on-Duty when waiting times are running over times quoted to our guests.

- Maintains cleanliness and organization of the hostess/host stand and lobby area throughout the shift.

- Monitors and enforces social distancing requirements in waiting areas as dictated by state and local social distancing regulations.

- Communicates to the Manager-on-Duty any and all situations where a Guest may express concern or dissatisfaction with any aspect of the dining experience.

- Acknowledges all departing guests and invites them to return.

- Answers phone to take orders from Take Out and Delivery orders.

- Takes, records and rings all food and beverage items ordered by Take Out Guests.

- Receives Take Out orders from Food Runner or kitchen staff, checks for accuracy, and addresses any inaccuracies.

- Correctly presents the Take Out Guest check and coordinates payment for all food and beverages sold with Bartender.

- Addresses any Take Out Guest complaints.

- Completes all closing duties in a timely manner.

- Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.

- Supports other Front-of-House positions as needed, providing a seamless Guest experience to all Guests.

- Performs all duties and maintains knowledge of all standards and procedures, as stated in the RCSH Employee Training Packet – Hostess/ Host.

- Additional duties as assigned.