Bilingual Collections Representative (11am - 8pm - HYBRID SCHEDULE)

The Collection Specialist I will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. This level of Collection Specialist may need to escalate borrowers with loan workout or loan modification needs to a higher level Loan Counselor. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

This role is the first level of the Collection Specialist job family and incumbents generally perform work of low to moderate complexity.  Incumbents are able to perform collections activities and may still be learning the loan workout functions performed by the Collection Specialist job family.  The pay for this position is $21.50/hr plus monthly incentive.  An additional $1.50/hr can be added for the Spanish bilingual skill set.

What you’ll do:

• Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
• Counsels borrowers on their options through education of alternative solutions.
• Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls.
• May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
• Assist with loan servicing website payments, denied access, password resets.

You’ll love this job if you’re:

• Tactful and Friendly. You’re a charismatic person who takes pride in great customer service.
• Agile and Resourceful. You effortlessly shift gears and come up with workable solutions to problems.
• Ambitious and Driven. You have a competitive spirit to be #1, and love exceeding goals to achieve success.

  TYPICAL EDUCATION AND EXPERIENCE:

• High school diploma or equivalent work experience.
• Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience.
• Experience in the Banking, Mortgage/Loan Servicing industries preferred.

• WHAT DO WE OFFER?

• Competitive compensation with incentive bonus plans
• Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance
• 10 days of paid vacation in the first year, not including sick time or floating holidays
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal;
• Customized training programs to help you advance in your career.
• Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!).
• And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation.