Client Service Specialist

Job Summary


We are seeking a highly motivated and customer-focused individual to join our team as a Client Services Specialist. As a Client Services Specialist, you will be responsible for managing and maintaining relationships with our clients, ensuring their satisfaction and success with our products and services. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service.

Duties

• Serve as the main point of contact for assigned clients, building strong relationships and providing excellent customer service
• Understand client needs and goals, and proactively identify opportunities to add value and drive client success
• Collaborate with internal teams to ensure client requests are addressed in a timely manner
• Assist clients on retail floor
• Interacting with clients and their dogs
• Communicating information and requirements to clients
• Making reservations and scheduling appointments through phone or by walk in clients.
• Checking dogs in/out of grooming and collecting payment
• Assisting Retail Customers on the sales floor
• Assist stocking sales floor
• Stock and Maintain sales floor
• Assist with project management activities, including coordinating client onboarding, training, and implementation processes
• Communicate effectively with clients through various channels, including phone, email, and in-person meetings

Requirements

• 1-2 year's experience working in pet related field
• Must feel comfortable working with and around Dogs and Cats
• Excellent communication skills, both written and verbal
• Knowledge of project management principles and practices
• Sales experience is a plus
• Must be a team player. If you are a self-motivated individual who thrives in a collaborative environment and is passionate about delivering exceptional customer service, we would love to hear from you. Apply today to join our team as a Client Services Specialist!