Remote Customer Service Representative

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Galax, VA - Galax , VA/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$15.00 - $16.50 Hourly/div divstrongJob Category/strong: nbsp;nbsp;nbsp;Customer Service/div /div h4Description/h4pt#39;s truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you#39;ll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance./p pnbsp;/p pGetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services./p pnbsp;/p pstrongFull-time/Seasonal/strong/p pmiddot; $15.00/hr. plus performance incentives/p pmiddot; $16.00/hr.strongnbsp;/strongSpanish Bilingual, plus performance incentives/p pnbsp;/p pstrongRequirements/strong/p ul li18 years of age or older/li liComplete Background check and drug test within 3 days/li liDedicated, private, and secure workspace/li liPersonal device with functioning camera required for the Training Period/li liCommitted to full attendance for paid 3-week Training period/li liMinimumnbsp;Internet Speed of 35 mb/s with ethernet/li listrongCable/Fiber Broadband Internet/strongnbsp;with a hard-wired ethernet connection isnbsp;required/li listrongNOT/strongnbsp;compatible with mobile internet service providers and/or satellites./li listrongNOTnbsp;/strongcompatible withnbsp;Wi-Fi internet access or Wi-Fi adapters/extendersbr / (For example, T-Mobile is not compatible with our internal systems)/li /ul h4 /h4brpstrongEssential Responsibilitiesnbsp;nbsp;nbsp;/strong/p ul li pInbound/Outbound Callsnbsp;/p /li /ul ul li pDeliver the highest level of customer service experience consistentlynbsp;/p /li /ul ul li pManage customer accounts and provide technical supportnbsp;/p /li /ul ul li pApplication Data Entrynbsp;/p /li /ul ul li pOnline chat inquiries as assignednbsp;/p /li /ul ul li pInterpret and follow defined procedures and policiesnbsp;/p /li /ul ul li pCreative problem-solving skillsnbsp;/p /li /ul ul li pFlexibility and adaptability to changing projects and updatesnbsp;nbsp;/p /li /ul ul li pTime and task management (multitasking and task prioritization)nbsp;/p /li /ul ul li pExtensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required examsnbsp;nbsp;/p /li /ul ul li pAdhere to regulated guidelines for communications via all channelsnbsp;/p /li /ul pnbsp;/p pstrongQualificationsnbsp;nbsp;/strong/p ul li pModerate to Advanced computer skillsnbsp;nbsp;/p /li /ul ul li pHigh level of comfort learning new technologynbsp;/p /li /ul ul li pHigh level of professionalismnbsp;/p /li /ul ul li pExcellent verbal and written communication skillsnbsp;/p /li /ul ul li pComfortable working from homenbsp;/p /li /ul ul li pSelf-motivated and success-drivennbsp;/p /li /ul pnbsp;/p pstrongWhat We Offernbsp;nbsp;/strong/p ul li pPaid Trainingnbsp;/p /li /ul ul li pFull-Time, Seasonal rolenbsp;/p /li /ul ul li pPerformance and attendance-based incentives, in addition to the base paynbsp;/p /li /ul ul li pThe convenience of working from homenbsp;/p /li /ul ul li pCollaborative and supportive team environmentnbsp;nbsp;nbsp;/p /li /ul ul li p401K Matchnbsp;nbsp;/p /li /ul ul li pIndividual Coverage HRA (ICHRA)nbsp;/p /li /ul ul li pPaid time off (PTO)nbsp;/p /li /ul pnbsp;/p pstrongPreferred Experience (not required)nbsp;nbsp;/strong/p ul li pPrevious experience in customer support or technical support rolenbsp;nbsp;/p /li /ul ul li pPrevious experience with Group and/or Individual health insurance, or the Affordable Care Actnbsp;nbsp;/p /li /ul ul li pPrevious experience in a Call Centernbsp;nbsp;/p /li /ul ul li pFamiliarity with CRM systems and practicesnbsp;nbsp;/p /li /ul ul li pSpanish Bilingual, a plus/p /li /ul