Member Care Representative I - Full-time

divdivdivdivdivdivdivdivdivdivdivdivlink href="https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"nbsp;/divh1 id="isPasted"Member Care Representative I/h1pLocation: Hybrid or Remote/ppHours: Full time 40 hours, rotating Saturdays/ppPay: $20.00/hr +incentives/ppnbsp;/ppstrongYoursquo;re the voice of Lighthouse./strongbrnbsp;As a Member Care Representative I (Call Center Representative), yoursquo;ll be the first point of contact for members reaching out by phone or electronic channels. Yoursquo;ll help resolve questions, guide members through their options, and make sure every interaction ends with clarity, care, and confidence. This is a great opportunity for someone whorsquo;s ready to grow their service and sales skills in a fast-paced, supportive environment./ph2What Yoursquo;ll Do/h2ulliAssist members and potential members via phone or electronic channels/liliResolve member issues with a one-call resolution mindset/liliPromote Lighthouse products and services that meet member needs/liliFollow up with members using our CRM system/liliStay current on policies, procedures, and regulations/liliShow up consistently mdash; we count on you to be present and punctual/li/ulh2Leadership Competencies in Action/h2h3Demonstrates Interpersonal Awareness amp; Skills/h3pYoursquo;ll build trust and rapport with members through clear, professional communication and a service-first mindset./ph3Embraces Change amp; Learning/h3pYoursquo;ll adapt to new tools and processes, stay informed on policies, and seek out opportunities to grow your skills./ph3Utilizes Critical amp; Creative Thinking/h3pYoursquo;ll think strategically to resolve issues, match members with the right solutions, and contribute to a one-call resolution environment./ph3Takes Personal Ownership/h3pYoursquo;ll take initiative, follow through on member requests, and promote products that support member goals mdash; all while showing up and being accountable./ph2Work Style/h2pThis role is hybrid or remote, depending on business needs. Remote team members should expect occasional travel to headquarters or other locations for training or meetings./pp__________________________________________________________________________/ph1Retail Benefits That Work for You/h1pWe know life doesnrsquo;t pause when yoursquo;re at work mdash; and your benefits shouldnrsquo;t either. At Lighthouse Credit Union, we offer real support for real life, with perks that help you stay healthy, grow your future, and take care of what matters most./ph2Financial Relief amp; Support/h2ullistrongStudent Loan amp; Tuition Assistance/strong ndash; Whether you#39;re paying off debt or going back to school, we help lighten the load./lilistrongEmployee Loan Discounts/strong ndash; Get access to lower rates on personal loans, just for being part of the team./lilistrongWeekly Paychecks/strong ndash; Because waiting two weeks shouldnrsquo;t be the norm./lilistrong401(k) with Employer Match amp; Profit Sharing/strong ndash; We invest in your future with generous contributions and immediate vesting./li/ulh2Time Off That Respects Your Life/h2ullistrongLighthouse Leave Program/strong ndash; Paid time off for major life moments, from welcoming a child to caring for a loved one./lilistrongVolunteer Time Off (VTO)/strong ndash; Give back to your community with paid time to serve./lilistrongPTO + Paid Federal Holidays/strong ndash; Rest, recharge, and celebrate without worry./liliBalanced Schedule ndash; All branches close by 5pm and on Sundays mdash; no late nights or unpredictable shifts./li/ulh2Health amp; Wellness/h2ullistrongComprehensive Medical, Dental amp; Vision Plans/strong ndash; Coverage that starts quickly and fits your needs./lilistrongHSA/FSA Options/strong ndash; Save pre-tax dollars for everyday health expenses./lilistrongDiscounted Pet Insurance/strong ndash; Because furry family members deserve care too./lilistrongEmployee Assistance Program (EAP)/strong ndash; Free, confidential support for lifersquo;s challenges mdash; available 24/7./li/ulh2Culture amp; Connection/h2ullistrongRetail Sales Incentive Program/strong ndash; Earn more when you help members thrive./liliEngagement Groups ndash; Join communities like Pride at Work, Women in Leadership, Book Club, and more./lilistrongOngoing Training amp; Career Growth/strong ndash; We invest in your development from day one./lilistrongAnnual Summit amp; Team Outings/strong ndash; Celebrate wins and connect with coworkers across the organization./li/uldivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivpbr/ppbr/ppemLighthouse Credit Union is an Equal Opportunity Employer/em/p/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/divdivlink href="https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_style.min.css" rel="stylesheet" type="text/css"div class="fr-view"divdivlink href="https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"nbsp;link href="https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_style.min.css" rel="stylesheet" type="text/css"divdiv class="fr-view"divdiv class="fr-view"divdiv class="fr-view"divdiv class="fr-view"divdivdivdivdiv class="fr-view"divdivdivdiv class="fr-view"divdiv class="fr-view"divdivpbr/p/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div