Front Desk Receptionist

pDescription/ppstrongJob Overview:/strong Join our outpaitent Orthopedic practice as a Front Desk Receptionist, a position that plays an integral roles in our patient experience. This role greets and directs patients and visitors with professionalism and courtesy. The receptionist will be responsible for answering incoming calls, checking patients in and out, collecting necessary documentation and demographic information, collecting co-pays, pre-payment for procedures, payment on balances due at time of visit or past due, as well as additional clerical duties./ppbr//ppstrongDepartment: /strongFront Desk/ppstrongReports to:/strong Front Desk Manager/ppstrongSchedule/Type:/strong FT - hourly M-F/ppstrongWage:/strong 18.00-26.00 per hour, Commensurate with experience/ppstrongBonus Eligibility:/strong No/ppbr//ppRequirements/ppstrongPrimary Job Responsibilities:/strong/polliGreets and interacts with patients, staff and visitors in a prompt, professional and friendly manner, determines the purpose of visit, and directs them to appropriate person or department(s). Additionally, checking patients in and out, collecting necessary documentation and demographic information, collecting co-pays, pre-payment for procedures, payment on balances due at time of visit or past due./liliPromptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail or redirection of calls as needed. Including a quarterly call center rotation./liliSchedules appointments for patients either by phone when they call in or in person after an office visit./liliUses computerized EMR system to match therapist/clinician availability with patient’s preferences in terms of date and time./liliMaintains scheduling system so records are accurate and complete and can be used to analyze patient/scheduling patterns./liliCommunicates as needed with therapist/clinicians and other staff about any patient concerns or issues related to scheduling. Consults with Front Desk Supervisor and/or EMR Educator about any system problems./liliExplains financial requirements to the patients or responsible parties and collects copays as required./liliVerifies physical therapy benefits with insurance companies./liliResponsible for keeping reception, patient waiting areas, and break room clean and organized./liliFacilitates patient flow and communicates delays with patients and clinical staff./liliFollows all policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality./liliAppropriately and courteously screens solicitors for relevance to organization needs./liliUses customer service principles and techniques to deal with patients calmly and pleasantly./liliManages office supply order for assigned department./liliPerforms other duties as assigned./li/olpstrongEducation: /strongHigh school diploma or equivalent./ppstrongExperience: /strongOne year of experience in customer service or reception in a medical office setting./ppbr//ppstrongPerformance Requirements:/strong/pulliKnowledge of medical practice protocols, scheduling systems, customer service, medical terminology, and staff roles./liliSkill in using multi-line phone systems, communicating with clinicians, multitasking, and providing clear phone communication./liliAbility to work under pressure, gather and route information, handle irate callers, and use Microsoft Office and EMR software effectively./li/ulpbr//ppstrongCompany Paid Benefits/strong/ppBasic Life/ADamp;D –Guardian/pp16 days of PTO per year/pp7-7.5 paid holidays per year/ppEAP/pp401(k) Safe Harbor Contribution/ppbr//ppstrongBenefit Options Requiring Employee Contributions/strong/pp· Medical/pp· HSA and FSA/pp· Dental/pp· Vision/pp· Short-Term Disability/pp· Voluntary Life and ADamp;D/pp· Flex Spending Accounts/pp· General Purpose Healthcare FSA/pp· Optional Protection Benefits (Accident, Hospital Indemnity, Cancer Care and Critical Illness Insurance)/pp· 401K/ppbr//ppstrongApplication Closing Date: July 31st, 2025/strong/ppbr//ppnbsp;emBoulder Centre for Orthopedics is committed to being an Equal Opportunity employer. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We encourage diverse candidates to apply and are dedicated to creating a talented and inclusive workforce. In our recruitment and employment practices, we adhere to federal, state, and local laws, ensuring fairness and inclusivity in all aspects of employment. We value diversity and believe it enhances our ability to serve our patients and community effectively. All qualified individuals are encouraged to apply./emnbsp;/p