HM Sales Advisor

strongJob Description:/strongpstrongAbout the Role/strong/ppAs a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming amp; guiding customers through your store to actively sell our products and providing customers with support amp; guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill amp; care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience./ppstrongA Day#xa0;/strongstrongin the Life/strong/ppWorking at Hamp;M means no two days are ever the same, but a typical day will include the following responsibilities*/ppstrongemCustomer Sales amp; Profit/em/strong/pulliProvide excellent customer service: welcoming amp; guiding customers through the store amp; OMNI experience where available, supporting them with direct customer service/liliWillingness to engage and have conversations with customers to provide excellent service/liliGuide customers through our fashion trends, stories amp; products in all areas of the store/liliAbility to effectively promote and sell our products to customers/liliActively promote our Customer Loyalty App (Hello Member) amp; in-store sustainability initiatives/liliRepresenting yourself and the Hamp;M brand positively during all customer interactions/liliSupport with commercial or operational actions to reach sales targets with store management team/li/ulpstrongGeneral Information/strong/ppstrongemFashion amp; Trend Awareness/em/strong/pulliKeep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc./liliUse your product amp; fashion knowledge to share relevant information to customers/li/ulpstrongemTeam amp; Development/em/strong/pulliRetain and share your service, fashion and store operations knowledge and skills with colleagues/liliFollow all procedures, routines, and legal requirements in all areas of the store/liliGive amp; receive feedback with your colleagues to learn, develop amp; support each other/liliParticipate in relevant available Onboarding, introduction processes amp; trainings and courses relevant for your role amp; future development/li/ulpstrongemRetail Operations/ Visual amp; Commercial Execution/em/strong/pulliComplete full garment cycle from unpacking and refill to steaming and ensure good garment care/liliOperate fitting room and checkout areas according to best practice amp; processes/liliContribute to a clean and tidy sales floor and back of house (including stockrooms)/liliSupport with garment presentation, execution and maintain attractive merchandise displays, clear trends amp; stories according to visual amp; commercial guidelines/liliEnsure good stock levels with replenishment routines on sales floor/liliUpkeep amp; follow best practice for any in-store OMNI Services amp; in-store tech services/tools, etc (Instore Care App, Click amp; Collect, Smart Store etc)/liliSupport with opening and closing of the store/liliFollowing all Hamp;S guidelines and legal requirements applicable to role and responsibilities/li/ulstrongQualifications:/strongpstrongWho#xa0;/strongstrongYou Are/strong/pulliAs a Sales Advisor, you'll be passionate about fashion and everything we create in-store./liliMotivated by giving customers a great experience./liliYou should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented./liliYou should also enjoy working in a collaborative and dynamic environment./liliYou have sales experience working in a dynamic and collaborative environment that you can apply to your role/liliExperience working with customer service in fashion, retail or other service-related industries/li/ulpstrongWhy#xa0;/strongstrongYou'll Love Working at Hamp;M/strong/pulliWe value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability/liliWe pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years/liliYou'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues/liliWe are an inclusive company where you're encouraged to be yourself at work/liliYou will have access to a large global talent community, where career growth and aspirations have no limits/liliWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community/liliYou'll be able to express your personal style with our employee discount at Hamp;M, amp; Other Stories, and COS/li/ulstrongAdditional Information:/strongpstrongJob Status: /strongHourly, Non-Exempt/ppstrongEEOC Code:/strong SLS/ppstrongCompensation: /strongemSales Associates Pay Rate $17.25 per hour**/em/pp*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion./pp**Hamp;M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. Hamp;M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future./ppemWe/emem /ememare/emem /ememcommitted/emem /ememto/emem /ememproviding reasonable/emem accommodations for applicants with disabilities. /ememIf/emem /ememyou /ememrequire assistance/emem or accommodation during the application or interview process, please contact us at /ema href="https://hm.ethicspoint.com/"emuhttps://hm.ethicspoint.com/u/em/aem, and use Ask a Question./em/ppstrongBenefits: /strong/ppWe offer all our employees at Hamp;M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our Hamp;M Group brands in stores and online. Brands covered by the discount are Hamp;M (Beauty and Move included), COS, Weekday, Monki, Hamp;M HOME, amp; Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our Hamp;M Incentive Program – HIP. You can read more about our Hamp;M Incentive Program here./ppIn addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries./ppstrongInclusion amp; Diversity:/strong/ppHamp;M is a part of Hamp;M Group. At Hamp;M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process./ppWe strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases./ppstrongCompany Description: /strong/ppHamp;M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion amp; quality at the best price in a sustainable way. Learn more about Hamp;M a href="https://career.hm.com/who-we-are/"here/a./ppstrongHamp;M Fashion USA, Inc. – Maki Assessment Tool:/strong#xa0;/ppemWe use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decision-making tool. Rather, it is a tool that uses an AI-created avatar to present to you a set of multiple-choice questions. These questions are prepared by the Hamp;M hiring team to assess candidates’ ability to perform the duties of the position for which they are applying.#xa0;The assessment calculates your total score based on predefined point values provided by our Hamp;M team. The hiring team will review your whole application, including your assessment score, to decide whether to advance each candidate to the next stage. Doing the assessment is optional. If you choose to complete the assessment, your score will be one factor that the hiring team considers.#xa0;/em/ppem#xa0;If you have any difficulties or concerns with the online assessment method, you can request an alternative method of assessment by contacting /ema href="mailto:recruitment_support@hm.com"emrecruitment_support@hm.com/em/aem. Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback immediately after the assessment and you may always ask questions.#xa0;/em/ppemWhen you take the assessment, we collect your responses and use this information to evaluate your suitability for the role to which you have applied. The answers are saved in your applicant profile. We do not sell the information captured in the questionnaire and do not use any personal information to train any AI models. Our applicant tracking system provider has access to this information but is contractually prohibited from using it for any other purpose.#xa0;/em/ppemDuring this process, we may collect information from you through cookies, with your consent. This may include details such as your electronic network activity information (IP address, timestamps, and device identifiers). This information is accessible to our hiring team but is otherwise kept confidential. For more information, please refer to our /ema href="https://career.hm.com/us-en/cookie-notice/"emCookie Notice./em/aem#xa0;#xa0;/em/ppemWe retain this information for 3 years in your applicant file and use it as set forth in our Applicant Privacy Notice. For more information on how your personal data is processed by us, please refer to our /ema href="https://career.hm.com/app/uploads/sites/94/2024/10/us_privacy-policy_20240820.pdf"emApplicant Privacy Notice/em/aem.#xa0;#xa0;#xa0;/em/p