Lead Piercer - Full-time / Part-time

div class="content-intro"divMejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly./div divnbsp;/div divAs part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany./div divnbsp;/div divWe are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team./div/divpAt Mejuri, we’re not your run-of-the-mill piercing studio—we’re a vibrant community of artists, explorers, and jewelry enthusiasts. As we expand our reach across Canada, the US, UK, and Australia, we’re embarking on an exhilarating journey, and we want you to be part of it!/p pAs our Piercing Lead, you’ll be the heartbeat of the Mejuri Piercing Studio. Your mission? Elevate customer service, boost profitability, and create an environment where jewelry dreams come true. Dive into the world of piercing and high-quality gems, knowing the ins and outs of initial piercings and allowable alloys. Safety and hygiene? We’ve got that covered too—our studio maintains the gold standard./p pWhat Awaits You:/p ul liCutting-Edge Studios: Work with state-of-the-art equipment and studios that redefine the piercing experience. This includes needle piercing and gold and titanium jewelry./li liCollaboration and Learning: Network with fellow piercers, exchange insights, and elevate your craft./li liMentorship: If you’re passionate about sharing knowledge, mentorship opportunities await./li liFlexible Roles: Whether you’re seeking full-time adventure or part-time excitement, we’ve got you covered. Interested in relocating to another market? We are open to discussing roles across all our locations./li liCompensation: Top wages in the industry including bonus, tip potential, and benefits (for full-time roles)./li /ul pCustomer Experience:/p ul liOversee the piercing customer journey from start to finish, including seamless greeting, check in, styling, transaction and service experience including aftercare education./li liPossess a calm and professional demeanour in piercing services to provide the best experience to piercing clients. Embody Mejuri values throughout every client interaction./li liAct as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri’s piercing studios. Build a strong clientele in local market.nbsp;/li liEnsure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager amp; Store Services when necessary./li liWorks closely with the Store Manager on consistentnbsp; improvements to the flow and process of the Mejuri piercing studio./li liWork closely with store staff to update the schedule and online booking service./li liExplain proper aftercare to each client, well-inform each client of any signs and/or symptoms of infection within the following days/weeks/months of piercing. Tailor aftercare information to specific materials and individual downsizing information.nbsp;/li liThoroughly explain service procedure and risks to clients. Identify any medical concerns which may prevent piercing before the service and include suggested care and any medical complications that may occur as a result of the procedure./li /ul pOperations:/p ul liOversee and manage all aspects of the piercing studio, working closely with the Store Services team and Store Manager.nbsp;/li liSupport inventory management and feedback with Operations Lead amp; Store Services team to ensure optimal quantities amp; assortment are available at the piercing studio at all times/li liEnsure health and safety standards are maintained by following internal standards, and local guidelines. Ensure excellent cleanliness of the studio, maintenance of sharps and biohazard waste, and physical space requirements are met./li liUphold legal compliance in all customer interactions including verifying proper identification, requirements, and waivers. Update Store Manager amp; Store Services Team on all local laws and protocol updates.nbsp;/li liRemain knowledgeable on Mejuri products and become an expert on the piercing jewelry assortment inclusive of labret sizing, materials, gemstones, and metals.nbsp;/li liSupport the check up and downsizing process for each individual client./li liStyle, stack, and suggest products for piercing clients. Provide expertise and planning to enable client to design their own ear stack/li liBuild piercing appointment occupancy through promoting, educating, and driving awareness of our piercing studio/li liCommunicate with Store Services to order necessary piercing equipment such as needles, latex-free gloves, sterilizer, alcohol pads, Q-Tips, paper towels, etc.nbsp;/li liEnsure all legislated paperwork and client record keeping is met and maintained at all times./li /ul pWhat you'll bring to the team:/p ul li2+ years experience with needle piercing./li liExperience working with internally threaded 2-piece piercing jewellery./li liUp to date with First Aid and Blood-borne Pathogens OSHA Certifications./li liExperience working with autoclaves./li liHave or be registrable with local law enforcement or meet requirements by area for permits such as the “Practitioner Registration”, Blood-borne Pathogens, First Aid/CPR, Vaccination requirements etc./li liUnderstanding of local market piercing law requirements./li liStrong knowledge of health and safety protocols surrounding piercing procedures./li liDemonstrated understanding of service excellence in a consumer environment./li liExcellent communication amp; customer service skills./li liThe desire to work in a fast paced, entrepreneurial environment. Bonus: you have experience selling product at a fast growing company/li /ul pBenefits at Mejuri:/p ul liA minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees)/li liComprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support for full-time roles/li liParental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees./li liSemi-annual performance reviews./li liA generous product discount!/li /ul p#LI-Onsite/p pspan style="font-size: 10pt;"emLooking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of strong$27 - $35/strong per hour based on a candidate’s experience and qualifications./em/span/pdiv class="content-conclusion"pstrongAt Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together./strong/p pOur strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. strongSuccess, for us, means living our values relentlessly./strong/p pOur values are:/p pstrongRAISE THE BAR /strong| Stay Curious, Share/Seek Feedback and Strive for Excellence/p pstrongCUSTOMER OBSESSED/strong | Get Close to the Customer and prioritize them in our decisions/p pstrongEMPOWERED OWNERS |/strong Treat the company like your own and take initiativenbsp;/p pstrongFIND A WAY|/strong Seek simple, creative solutions, and act fast/p pstrongDRIVE RESULTS/strong| Be clear on your goals and be relentless in achieving themnbsp;/p pstrongTEAM FIRST /strong| Value team success over personal Egonbsp;/p divstronguAccommodation / Accessibility:/u/strong/div divMejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws./div divnbsp;/div divShould you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application./div divnbsp;/div divnbsp;/div/div