Assistant Manager

h3JOB SUMMARY/h3pMaintains excellence in guest service and quality control of operations consistently to ensure the company mission is attained./ph3PAY RANGE BASED ON EXPERIENCE /h3p$19.00-$22.00 per hour/ph3AVAILABILIITY /h3ulliRequired to work nights, weekends and some holidays/liliHave a flexible schedule/li/ulh3ESSENTIAL FUNCTIONS/h3olliRuns shifts effectively to ensure quality products, guest service, and restaurant cleanliness meet system standards./liliConsistently ensures guests receive quality products in five minutes or less for in house orders and four minutes or less for drive thru orders./liliEnsures proper product quality control, presentation and hold times according to the Operations Training Manual, Order Assembly./liliAccesses financial information and completes weekly sales and labor during their shift./liliRoutinely monitors and coaches team on safety best practices related to the Culver’s hazard communication program and workplace safety./liliEmpowers team to handle guest comments “the Culver’s way.”/liliEnsures team is knowledgeable concerning products and guest service./liliDemonstrates and maintains a positive attitude among team members./liliDemonstrates and ensures proper personal hygiene and food safety practices are maintained in the restaurant./liliDisplays point of purchase (P.O.P.) materials timely according to the current marketing campaign./liliDemonstrates proficiency on all restaurant positions./liliProvides ongoing development of crew chief and shift leader using the management training checklist./liliMaintains an adequate team on each shift to meet labor cost standards./liliEnsures proper follow up of visitation and full field reports, including but not limited to cleanliness, hospitality, and ground appearance./liliPerforms daily morning, afternoon and evening restaurant tours/liliPrepares and reviews daily reconciliation report against daily control totals from cash register system ensuring accuracy./liliRuns financial report, counts afternoon drawers, enters drawer pickups and completes daily./liliEnsures team is cross-trained by the training team effectively./liliHelp identify and develop candidates for the crew chief position./liliCompletes food inventory order accurately, using forecasts and projections based on current restaurant sales./liliObserves and maintains daily inventory levels accurately, based on current restaurant sales./liliEnsures shelf life, rotation of inventory and tempering sheet is maintained./liliDelegates and ensures the accurate completion of the Quality Control/Safe Food Checklist and First In-First Out product rotation./liliCompletes end-of-the month inventory procedures accurately./liliDelegates restaurant and equipment cleaning./liliDirects weekly and monthly odd jobs to team assigning them to daily deployment sheet./liliDemonstrates positive and effective role modeling for all team members through appearance and attitude./liliFollows restaurant policies and procedures consistently./liliDemonstrates and ensures team is following system standards for uniforms and appearance./liliAttends all manager and team member meetings./liliFollows and encourages team to follow all restaurant policies and procedures./liliChecks e-mail and extranet twice daily during each shift and responds as necessary./liliUses radiant for cash counting procedures./li/olh3QUALIFICATIONS/h3ullistrongEDUCATION:/strong Highschool graduate or GED/lilistrongEXPERIENCE:/strong One year experience in a supervisory position./lilistrongCHARACTERISTICS:/strong Have the ability to effectively organize work, communicate well and be management oriented. Be knowledgeable in all aspects of business and show good judgment. Demonstrates an energetic, positive attitude that is contagious./lilistrongCOMPENSATION:/strong Salary is commensurate with person’s qualifications and will reflect present market for a person of similar responsibilities./li/ulh3PHYSICAL ABILITIES/h3ulliStand Constantly/liliWalk Constantly/liliSit Occasionally/liliHandling Constantly/lilibr/liliLift / carry 10 lbs or less Constantly/liliLift / carry 11-20 lbs Constantly/liliLift / carry 21-50 lbs Frequently/liliLift / carry 51-100 lbs Occasionally/li/ulh3MANAGEMENT LEADERSHIP SUCCESS FACTORS/h3ullistrongCOMMUNICATION:/strong Verbal, written, presentations to others; communication up – same level – direct reports; inclusive, honest, direct, timely; clear, concise; confronts the brutal facts; delivers ideas for solutions with problems./lilistrongCHANGE MANAGEMENT:/strong Taking initiative, supportive of change; reacts quickly and appropriate; sets a good example as a role model in accepting change, executing change initiatives and following through to insure changes are effective./lilistrongDECISION MAKING amp; PROBLEM SOLVING:/strong Uses judgment, common sense and sensitivity in addressing issues; gathers appropriate information and seeks input from cross functional team members; collaborates with others to insure that decisions are made with consideration for impact on others; makes timely and fair decisions; able to make tough decisions when necessary./lilistrongINNOVATION, CREATIVITY amp; VISION:/strong Seeks new ways to improve efficiency, effectiveness, quality; achieves extra-ordinary results with ordinary resources./liliPLANNING (short and long term): Organized and able to establish priorities, required resources; delivers the desired results; manages multiple deadlines and priorities; insures that planning involves cross-functional team members to assess impact of deadlines and utilization of resources./lilistrongORGANIZATIONAL RELATIONSHIPS:/strong Builds effective relationships with both external (guests and vendors) and internal (team members) stakeholders, and between levels, teams and across functions. Supports and cooperates with other teams, negotiates and has the ability to influence others./lilistrongBUILDS AND SUSTAINS A HIGH PERFORMANCE TEAM:/strong Selects the right people for the right job. Develops team members, provides training and development to support their success; empowers team members to make decisions while minimizing risks; provides measurable feedback in a timely manner; retains valuable talent and builds the effectiveness of the team as a whole. Plays like a champion/lilistrongACCOUNTABILITY:/strong Walks the talk. Delivers results on time and at the quality level promised./li/ul