Team Member

p class="ql-align-center"strong class="ql-size-large"uTeam Member/u/strong/ppbr/ppstrongPOSITION SUMMARY:/strong Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting/quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with JIB procedures, systems, and standards, and 20/20 guest expectations.nbsp;/ppstronguGuest Expectations/u/strong/ppstrongWell-Trained/strong/pulli(Hassle Free) Always says “YES” to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate./liliIs very knowledgeable and answers guest questions quickly and accurately/liliIs well prepared and remains calm and productive during busy times; does not look rushed./li/ulpstrongNeat and Well -Groomed/strong/pulli(Clean) Follows JIB uniform and grooming standards./liliCares about looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled./li/ulpstrongFriendly/strong/pulli(Friendly) Acknowledges each guest with a smile, treats everyone with care and respect, always has a positive and friendly attitude./liliMakes guests feel welcome and special by being ready, smiling, and connecting./liliFollows the JIB Hospitality Model on how to treat guests./li/ulpstrongWell-Staffed/strong/pulli(Clean) Maintains restaurant cleanliness (interior/exterior)./liliIs ready and prepared to serve guests as they arrive./liliIs organized and responsible./liliAsks for help, when necessary, to meet guests’ needs./liliIs a good team player and assists co-workers when able./liliFollows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping./li/ulpstrongFood Tastes Great/strong/pulli(Food Quality) Makes sure the food looks and tastes great and is high quality./liliCares about food presentation; takes the extra time if needed./liliEnsures taste, appearance, and temperature standards are met for all products./li/ulpstrongConsistent and Quick Service/strong/pulli(Fast) Shows a sense of urgency, hustles, begins cooking and assembling orders immediately, greets guest./liliOffers consistent, quick service and is always ready and prepared./li/ulpstrongOrder Accuracy/strong/pulli(Accurate) Communicates and works with team to ensure order is accurate for the guest, repeats orders following JIB standards./liliAlways provides the appropriate number of condiments, napkins, and utensils./liliRepeats the order to guests by looking in the bag/basket as they hand them their food./liliFollows bagging standards to ensure quality and accuracy./li/ulpstrongFood Safety/strong/pulli(Food Safety) Makes sure food is safe for the guest by following all food safety policies and procedures./liliFollows all hand washing and glove procedures.nbsp;/li/ulpstronguIt's All About/u/strong/ppstrongBrand Ambassador /strong/pulliHas passion for the business and pride in Jack in the Box./liliInspires team members to embrace the brand./liliIs proud to represent Jack in the Box./li/ulpstrongFocus on the Guest/strong/pulliTreats guests with care and respect./liliIs passionate about serving the guest./liliHas a happy, friendly personality that is engaging to both the guest and other employees./liliReads the guest and anticipates their needs. Pays attention to guests’ verbal and non-verbal communications and addresses them proactively./liliHandles guest complaints – says “Yes” to the Guest without arguing, questioning or assuming the guest is wrong. Does what is right for the guest. Understands that a guest is never an interruption. They are the first priority./li/ulpstrongTeam Skills/strong/pulliTreats fellow team members with care and respect./liliIs a good team player./liliHas a positive can-do attitude./liliIs dependable and reliable./liliIs willing to help others./liliKeeps calm and does not show signs of stress./liliIs open and willing to work with people of all backgrounds./li/ulpstrongCommitment /strong/pulliThrives in a fast-paced, high energy, team environment./liliPerforms professionally during difficult situations and/or high volume times./liliTakes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean./liliTakes corrective action to resolve issues that could jeopardize food safety or food quality./liliIs flexible and changes direction based on the needs of the business./liliWorks with a sense of urgency./liliKnows the products and menu./liliFollows Jack in the Box policies and standards.nbsp;/li/ulpstronguFront of Restaurant/u/strong/ppIncludes, but not limited to duties, described below. Performs other duties as assigned or directed./ppstrongGuest Service(Dine In/Drive-Thru) /strong/pulliImmediately acknowledges and welcomes guests./liliTakes and clarifies orders, assists guests with menu selection as appropriate./liliEnters order in POS system, collects money, and makes change./liliAlways thanks guest upon completion of order taking./liliAssembles order, works with backup position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests./liliMaintains cleanliness and stocking of work area./li/ulpstrongInterior /strong/pulliEmpties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors./liliCleans and stocks restrooms./liliCleans and maintains equipment, including drink dispenser, ice bins, and POS equipment./liliCleans miscellaneous interior items (i.e. wipes down menu boards, order counter, etc.). Visually checks and inspects all areas for cleanliness./li/ulpstrongExterior/strong/pulliSweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs./liliEmpties trash cans, and cleans miscellaneous exterior items (i.e. – drive-thru menu board)./liliCleans drive-thru and dumpster slabs. Visually checks and inspects all areas for cleanliness.nbsp;/li/ulpstronguBack of Restaurant/u/strong/ppIncludes, but not limited to, duties described below. Performs other duties as assigned or directed./ppstrongGrill /strong/pulliReads grill video monitor to prepare ordered products./liliPrepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds./liliDiscards ingredients/products that have expired or don’t meet quality standards./liliSets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area, wearing appropriate safety equipment./li/ulpstrongAssembly/strong/pulliReads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest./liliDiscards ingredients/products that have expired or don’t meet quality standards./li/ulpstrongPrep/strong/pulliPlaces frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation./liliOpens product packages, places in proper storage units, and affixes shelf life labels. Ensures all food prep and storage areas are kept neat and clean at all times, and complies with JIB food safety standards./liliVisually checks and inspects all ingredients for freshness./liliMeasures, assembles, and prepares ingredients for various products according to product mix information./li/ulpstrongFryer/strong/pulliReads fryer video monitor prepare ordered products./liliPrepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin./liliMaintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units./li/ulpstrongInterior/strong/pulliEmpties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms./liliWashes and sanitizes dishes and utensils by hand or using dishwasher./liliChanges or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans vents and fryer screens./liliCleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment./liliCleans miscellaneous interior items (i.e. wipes down menu boards, order counter, etc.). Visually checks and inspects all areas for cleanliness./li/ulpstrongExterior /strong/pulliSweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs./liliEmpties trash cans, and cleans miscellaneous exterior items (i.e. – drive-thru menu board)./liliCleans drive-thru and dumpster slabs. Visually checks and inspects all areas for cleanliness./li/ulpstrongReceiving amp; Storage/strong/pulliReceives and stores products on delivery following established procedures.nbsp;/li/ulpstrongQUALIFICATIONS:/strong/ppstronguExperience/u/strong – Guest service or food cook/preparation experience helpful; comfort working in a high volume, fast-paced restaurant environment./ppstronguKnowledge/Skills/Abilities/u/strong - Must be at least 16 years old. Understands and communicates clearly in English, may require ability to speak another language based on location of restaurant. Ability to read and understand written English, perform basic math (add, subtract, multiply); perform multiple tasks at once; and work effectively in a team environment./ppstronguPhysical Requirements/u/strong - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests’ orders, operate a cash register, and read video monitors./ppREASONABLE ACCOMMODATION: Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.nbsp;/ppem style="color: rgb(29, 28, 29); background-color: rgb(248, 248, 248);"This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired.nbsp;The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling./em/pbr /pspanPay ranges from $20.00 - $20.50 depending on experience.nbsp;/span/p