Crew Member - Full-time

h3JOB SUMMARY/h3Provides personalized, exceptional guest service ensuring that every guest who chooses Culver’s® leaves happy.brbrh3ESSENTIAL FUNCTIONS/h3olliConsistently provides excellent guest service and hospitality. liDemonstrates proper personal hygiene and food safety practices consistently.liMaintains a neat, well-groomed uniformed appearance.liFollows restaurant policy on attendance, respectful conduct of team members and all other policies consistently. liAssists guests with product knowledge and promotional information upon request accurately. liFollows company safety standards at all times and looks out for the safety of other team members and guests.liDemonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.liHandles guest comments promptly and courteously.liPerforms primary position responsibilities timely and accurately. liPerforms secondary position responsibilities timely and accurately, after the primary duties are accomplished.liPerforms back-up support accurately and timely after secondary responsibilities are accomplished.liAssists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.liAnswers the telephone courteously and professionally, within three rings.liPrepares quality products while maintaining: portion control and presentation within service goal times.liAttends all team member meetings./olh3QUALIFICATIONS/h3ulliFlexible scheduleliReading and writing skills requiredliCommunicates with guests, team and managementliMaintains a sense of urgencyliDemonstrates trained food safety knowledge/ulh3PHYSICAL ABILITIES/h3ulliStand ConstantlyliWalk ConstantlyliSit OccasionallyliHandling ConstantlyliLift / carry 10 lbs or less ConstantlyliLift / carry 11-20 lbs ConstantlyliLift / carry 21-50 lbs FrequentlyliLift / carry 51-100 lbs Occasionally/ulh3TEAM MEMBER PERFORMANCE SUCCESS FACTORS/h3ullibCOMMUNICATION:/b Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.libCHANGE MANAGEMENT:/b Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.libDECISION MAKING PROBLEM SOLVING:/b Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.libINNOVATION CREATIVITY:/b Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.libPLANNING:/b Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.libCOOPERATION:/b Supports fellow team members and is cooperative in providing excellent guest service.libQUALITY OF WORK:/b Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.libACCOUNTABILITY:/b Delivers results on time and at the quality level promised. Is punctual and ready to bgin work assignments. Delivers quality work product using resources and time allocated./ul