Spanish Speaking Customer Service for Fashion & Apparel Department

Patrique Mercier Recruitment PT is thrilled to present an exciting opportunity for a Spanish Speaking Customer Service Representative in the Fashion & Apparel Department. In this role, you will be part of a vibrant team dedicated to providing top-notch assistance to Spanish-speaking customers who are passionate about fashion. You will handle inquiries related to products, orders, and returns, ensuring that customers receive an exceptional shopping experience. If you love fashion and enjoy helping others, this is the perfect opportunity for you to thrive in a dynamic environment.

Key Responsibilities

• Provide excellent customer service in Spanish, assisting customers with inquiries related to fashion products, orders, and returns.
• Resolve customer complaints and issues effectively while maintaining high levels of satisfaction.
• Document customer interactions accurately, ensuring that all records are maintained for ongoing support.
• Collaborate with inventory and fulfillment teams to ensure accurate order processing and timely deliveries.
• Stay up to date with current fashion trends and product offerings to provide informed support to customers.
• Engage proactively with customers through various channels, creating a personalized shopping experience.
• Participate in training opportunities to enhance skills and knowledge in fashion and customer service techniques.

Requirements

• Fluency in Spanish and strong communication skills in English, both written and spoken.
• Experience in customer service, preferably within the fashion or retail industry.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Excellent verbal and written communication skills, allowing for effective interactions with customers.
• Able to manage multiple tasks and prioritize in a fast-paced work environment.
• Attention to detail and organizational skills for maintaining accurate customer records.
• A genuine interest in fashion and a passion for providing exceptional service to customers.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors