Student Central Assistant (Federal Work Study) - Part-time

Compensation Type: Hourlyp/pp/pCompensation: $12.00p/pp/pdivdivdivdivdivdivdivp style="text-align:left"bJob Summary/b/p/div/div/div/div/div/div/divPurpose of Position:brbrStudent Central assists a large number of students in relation to financial aid, class registrations, student forms, Ohio residency, and other student services. Student employees will assist students in the Student Central assisted self-serve computer lab. Student employees will serve students independently and may also partner with professional staff to resolve more complex student issues.p style="text-align:inherit"/pp style="text-align:inherit"/ppbspan class="emphasis"This position is only open to students with Federal Work Study eligibility./span/b/ppspan class="emphasis-3"This position will begin Summer semester./span/pp/ppbDuties and Responsibilities:/b/ppTo perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements./pp/ppDuties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty./pp/pp1. Greet and assist students (and guests) as they navigate the College#39;s online tools and resources and provide information about the available student resources and campus services. These may include website student resources and functions such as:br /a. CougarWeb Self-Service and its linksbr /b. College website and webpagesbr /c. FAFSA applicationsbr /d. Admissions application and stepsbr /e. Financial aid servicesbr /f.  Registration servicesbr /g. Blackboardbr /h. Student formsbr /i. Ohio Residency, etc. /pp/pp2. Commits to ongoing conversations, training and development as needed./pp/pp3. Welcomes students, diagnoses their needs, exhibits patience when coaching students, and displays and utilizes a depth of knowledge about CSCC systems, policies, and technology. /pp/pp4. Investigates what is at the root of a problem the student presents with, and uses excellent communication skills to explain things to help them understand how their current circumstances or step in the process fits into the larger picture. /pp/pp5. Ability to use Teams, a remote software application that allows staff to speak with and have visual contact with students. In some instances, phone calls and emails will be required as a form of communication./pp/pp6. Performs other duties as needed./pp/ppbKnowledge, Skills and Abilities:/b/ppiKnowledge of: /iComputers (general computer literacy), familiarity with Cougarweb and Blackboard. Proficiency in typing./pp/ppiSkill in:/i Professionalism and providing friendly customer service. Written and verbal communication./pp/ppiAbility to:/i complete all duties while maintaining strict confidentiality. Follow directions. Work a consistent, reliable schedule. Problem solve. Remain patient in potentially stressful situations. Break down solutions and/or processes into understandable steps./pp/ppbMinimum/General Qualifications:/b/pp/ppThis position requires applicants to have Federal Work Study as part of their current Financial Aid package with Columbus State. You must also be enrolled in SIX or more credit hours in a degree or certificate program. Visit a href="https://www.cscc.edu/services/careers/work-study.shtml" target="_blank"spanhttps://www.cscc.edu/services/careers/work-study.shtml/span/a for a full explanation of eligibility requirements or visit Nestor Hall 113 to request Federal Work Study if you were not awarded it already. Any applicants without Federal Work Study eligibility will not be considered for this position./pp/ppApplicants must have received a high school diploma or a certificate of attendance from an accredited secondary school or a certificate of high school equivalence and be exempt from Ohio Revised Code Chapter 4109./ppMust have reliable transportation or other means to get to work regularly./pp/ppStudents enrolled as Transient, College Credit Plus, Undecided, or otherwise non-degree-seeking are not considered eligible for Student Employment./pp style="text-align:inherit"/pp style="text-align:inherit"/ppbSchedule: /b/ppAvailability needed for bTuesdays and Thursdays between 8 a.m. and 2 p.m/b./ppMaximum 20 hours per week./ppWork will be performed: On-site only./pp/ppbPathways/Majors that may be interested in this position:/b/pulliArts, Humanities, and Social Sciences/liliEducation, Human Services, and Public Safety/liliHuman Resources/liliPsychology/li/ulp/ppbPosition Specific Qualifications:/b/ppN/A/pp/ppbPreferred Qualifications:/b/ppPrevious customer service experience./pp/ppbiuProfessional Development /u/i/b/ppStudents employed by Columbus State are exposed to professional work environments where they develop many of the important transferable skills necessary for future success in the workforce. We are dedicated to helping students set the stage for professional life through their participation in the following program(s):/pp/ppiCSTATE GROW (Guided Reflections on Work)/i/ppThe program consists of brief, structured conversations between supervisor and student to reflect on and integrate what they are learning. All student employees and their functional supervisors participate in this program during Autumn and Spring semesters./pp/ppiCareer and Leadership Development Program (CLDP)/i/ppThe program consists of paid competency-based career and leadership development activities designed by Career Services. All Tier/Level III positions are automatically enrolled in this program./pp/ppiCareer competencies you can expect to learn through Student Employment:/i/pulliCareer amp; Self Development /liliCritical spanThinking        /span/lilispanLeadership      /span/liliTeamwork/lilispanCommunication           /span/liliEquity amp; Inclusion/lilispanProfessionalism           /span/liliTechnology/li/ulp style="text-align:inherit"/pp style="text-align:inherit"/pdivdivdivdivdivdivdivp style="text-align:left"bFull Time/Part Time:/b/p/div/div/div/div/div/div/divPart timep style="text-align:inherit"/pp style="text-align:inherit"/pdivdivdivdivdivdivdivp style="text-align:left"bUnion (If Applicable):/b/p/div/div/div/div/div/div/divp style="text-align:inherit"/pp style="text-align:inherit"/pdivdivdivdivdivdivdivp style="text-align:left"bScheduled Hours:/b/p/div/div/div/div/div/div/div20p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bAdditional Information/b/pp style="text-align:inherit"/pp style="text-align:left"In order to ensure your application is complete, you must complete the following:/pullip style="text-align:left"Please ensure you have all the necessary documents available when starting the application process. bFor all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. /b/p/lilip style="text-align:left"Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application./p/li/ulp style="text-align:inherit"/pp style="text-align:left"uispanIf you are a current employee of Columbus State Community College, please l/spanspanog in to Workday to use the internal application process./span/i/u/pp style="text-align:inherit"/pp style="text-align:left"spanThank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status. /span/p