Showroom Administrative Assistant - Burlington, MA - Full-time

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;TSS Burlington - Burlington, MA/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;Undisclosed/div /div h4Description/h4pstrongspan style="font-size:18px"span style="font-family:Arial,Helvetica,sans-serif"ABOUT THE SHADE STOREreg;nbsp;/span/span/strongbr / span style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"At The Shade Store, we have handcrafted the finest Shades, Blinds, and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. We are always looking for friendly, passionate individuals to join our team and deliver the finest custom window treatment experience. Our team is expanding, and there has never been a more exciting time to be a part of it.nbsp;/span/span/p pstrongspan style="font-size:18px"span style="font-family:Arial,Helvetica,sans-serif"POSITION SUMMARY: Showroom Administrative Assistantnbsp;/span/span/strongbr / span style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"At The Shade Store, we simplify the custom design experience for our customers. As a Showroom Administrative Assistant, yoursquo;ll play a key role in supporting Design Consultants by managing appointments, maintaining showroom standards, and ensuring excellent customer follow-up. This position is ideal for those who are organized, proactive, and passionate about project management, customer service and design.nbsp;nbsp;nbsp;/span/span/p pstrongspan style="font-size:18px"span style="font-family:Arial,Helvetica,sans-serif"WORK ACTIVITIES AND TASKSnbsp;/span/span/strong/p pspan style="font-size:14px"Customer Engagement:nbsp;/span/p ul li pspan style="font-size:14px"Support Design Consultants with customers by gathering project details and relaying information to the assigned Design Consultant.nbsp;nbsp;/span/p /li /ul ul li pspan style="font-size:14px"Respond to customer inquiries via various channels and provide timely responses.nbsp;/span/p /li /ul ul li pspan style="font-size:14px"Engage with customers to provide them with product collateral and materials.nbsp;nbsp;nbsp;nbsp;nbsp;/span/p /li /ul ul li pspan style="font-size:14px"Confirm customerrsquo;s appointment details to ensure the customer is clear on what to expect during their appointment.nbsp;/span/p /li /ul ul li pspan style="font-size:14px"Engage with the customer to define and provide clarity to the project process, current state and next steps.nbsp;nbsp;nbsp;nbsp;/span/p /li /ul ul li pspan style="font-size:14px"Set up and manage appointments for design consultations, ensuring accurate scheduling and timely follow-ups.nbsp;nbsp;/span/p /li li pspan style="font-size:14px"Additional responsibilities may be assigned to support the end-to-end customer experience or broader market needs.nbsp;/span/p /li /ul pspan style="font-size:14px"Administrative Support:nbsp;nbsp;/span/p ul li pspan style="font-size:14px"Coordinate Consultations (SR + Virtual) as well as support In Home Visits to ensure proper showroom coverage.nbsp;nbsp;/span/p /li /ul ul li pspan style="font-size:14px"Follow up on rough/final quotes to customers to ensure quotes are opened and any outstanding questions answerednbsp;/span/p /li /ul ul li pspan style="font-size:14px"Collaborate with Design Consultants on their sales pipeline to identify the support needed.nbsp;nbsp;nbsp;nbsp;/span/p /li /ul ul li pspan style="font-size:14px"Monitor the status of orders placed to ensure the product is on site for installation.nbsp;nbsp;nbsp;/span/p /li /ul ul li pspan style="font-size:14px"Support market events/training as a project coordinator.nbsp;nbsp;nbsp;/span/p /li /ul ul li pspan style="font-size:14px"Available as a resource for the Area Sales Manager to collect and collate information.nbsp;nbsp;/span/p /li li pspan style="font-size:14px"Additional responsibilities may be assigned to support administrative tasks or shifting priorities within the market.nbsp;nbsp;/span/p /li /ul pspan style="font-size:14px"Showroom Operations:nbsp;/span/p ul li pspan style="font-size:14px"Collaborate with the Area Sales manager to ensure schedules align with business needs.nbsp;nbsp;/span/p /li /ul ul li pspan style="font-size:14px"Support daily showroom operations by maintaining a clean, welcoming environment.nbsp;nbsp;nbsp;/span/p /li /ul ul li pspan style="font-size:14px"Play an active role in merchandising updates, product launches, and showroom design enhancements.nbsp;/span/p /li /ul ul li pspan style="font-size:14px"Ensure all showroom displays are fully operational and effectively showcase products.nbsp;nbsp;/span/p /li /ul ul li pspan style="font-size:14px"Provide flexible support for showroom coverage as needed across the market.nbsp;nbsp;nbsp;/span/p /li /ul ul li pspan style="font-size:14px"Monitor and maintain stock levels of swatches, showroom materials and marketing collateral.nbsp;nbsp;nbsp;/span/p /li /ul ul li pspan style="font-size:14px"Maintain open communication with the team to support operational efficiencies and ensure seamless showroom operations.nbsp;nbsp;nbsp;/span/p /li li pspan style="font-size:14px"Additional responsibilities may be assigned that support the market based on specific areas of concern that fall within the scope of an administrative assistant.nbsp;/span/p /li /ul pstrongspan style="font-size:18px"span style="font-family:Arial,Helvetica,sans-serif"CORE SKILLSnbsp;/span/span/strong/p ul li pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Team Oriented: Collaborating effectively with colleagues to achieve common goals and maintain a positive, supportive team environment.nbsp;/span/span/p /li /ul ul li pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Effective Communication: Clearly conveying information to ensure understanding and foster collaboration.nbsp;/span/span/p /li /ul ul li pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Customer Service: Going above and beyond to understand and exceed customer expectations at every touchpoint.nbsp;/span/span/p /li /ul ul li pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Project Management: Organizing and executing tasks efficiently to meet deadlines and deliver successful outcomes.nbsp;/span/span/p /li /ul ul li pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Prioritization: Identifying and focusing on the most important tasks to maximize productivity and impact.nbsp;/span/span/p /li /ul ul li pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Attention to Detail: Managing multiple tasks with accuracy, ensuring customer information, appointments, and orders are handled meticulously.nbsp;/span/span/p /li /ul ul li pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Time Management: Effectively balancing tasks such as administrative duties, customer follow-ups, and showroom operations to meet deadlines.nbsp;/span/span/p /li /ul ul li pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Adaptability: Adjusting quickly to changing priorities, customer needs, and showroom dynamics.nbsp;/span/span/p /li /ul ul li pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Problem-Solving: Identifying challenges and proactively finding solutions to ensure smooth processes and customer satisfaction.nbsp;/span/span/p /li /ul pstrongspan style="font-size:18px"span style="font-family:Arial,Helvetica,sans-serif"MINIMUM QUALIFICATIONSnbsp;/span/span/strong/p ul li pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Experience: 1-3 years in retail, sales, project management or customer service with a focus on a high-end experience.nbsp;nbsp;/span/span/p /li /ul ul li pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Skills: Proficiency in Microsoft Outlook, Teams, and CRM systems (Salesforce, NetSuite, etc.) is preferred.nbsp;/span/span/p /li /ul ul li pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Education: Associatersquo;s Degree in a related field preferred or equivalent experience.nbsp;/span/span/p /li /ul pstrongspan style="font-size:18px"span style="font-family:Arial,Helvetica,sans-serif"WHY WORK AT THE SHADE STOREreg;nbsp;/span/span/strong/p pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"We aim to create a company culture that is rewarding, enjoyable, and offers continuous opportunities for growth. If you are dedicated, use good judgment, and have a positive attitude, the sky is the limit. We offer numerous perks and benefits, including:nbsp;/span/span/p ul li pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Highly competitive salarynbsp;/span/span/p /li /ul ul li pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Medical Benefitsnbsp;/span/span/p /li /ul ul li pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"401k Availabilitynbsp;/span/span/p /li /ul ul li pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"$100k Life Insurance amp; Short-Term Disability Coverage provided at no chargenbsp;/span/span/p /li /ul ul li pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Participation in various charities and local eventsnbsp;/span/span/p /li /ul pspan style="font-size:18px"span style="font-family:Arial,Helvetica,sans-serif"strongTHE SHADE STORE offer is contingent upon:/strongnbsp;/span/span/p ul lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire datenbsp;/span/span/li /ul pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"The hourly non-exempt range for this position is $28-$32/hour, commensurate with experience.nbsp;/span/span/p pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"The Shade Store provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.nbsp;/span/span/p pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"ABOUT US: Visit our website at a href="https://www.theshadestore.com/corporate-info/careers" target="_blank"The Shade Store Careers/a to learn more about The Shade Store and our career opportunities.nbsp;/span/span/p pnbsp;/p h4Qualifications/h4br