Customer Service Agent - Buffalo Niagara International Airport (BUF) - Full-time

pstrongINTRODUCTION/strong/p pInterested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, strongteam-oriented environment, we want to speak to you!/strong/p pstrongPerks of the job:/strong/p ul li401(k)/li li401(k) matching/li liDental insurance/li liHealth insurance/li liLife insurance/li liVision insurance/li liPaid time off/li liGrowth potential/li /ul pem*Part-time benefits could vary/em/p pstrongWHY WORK FOR PRIMEFLIGHT?/strong/p ul liWe are committed to being a leading provider of commercial services within the aviation industry/li liOur teams focus on maintaining a positive working environment and treating all team members with respect/li liWith more than 200 locations across the world, we offer opportunities for career progression/li /ul ul liEnjoy a competitive pay scale/li /ul pstrongABOUT US/strong/p ul liWe perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!/li /ul p /p pstrongBECOME A CUSTOMER SERVICE AGENT!/strong/p pOur Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence./p p /p pstrongWHAT IT’S LIKE TO WORK AS A CUSTOMER SERVICE AGENT /strong/p ul liGreet and assist passengers at the airport with check-in, boarding, and general inquiries/li liProvide accurate information on flight schedules, gate assignments, and airport services/li liHandle passenger check-in and baggage processing efficiently and courteously/li liAssist passengers with self-service kiosks and online check-in procedures/li liEffectively resolve customer issues and complaints in a professional and timely manner/li liMake announcements and keep passengers informed about flight changes and boarding times/li liHandle the boarding process, including verifying travel documents and issuing boarding passes/li liCoordinate with ground staff and crew to ensure a smooth passenger experience/li liProcess ticket sales, upgrades, and re-bookings as needed/li liExceed customer service and safety standards set by PrimeFlight/li liPerform any additional duties as assigned by management/li /ul pstrong /strong/p pstrongQUALIFICATIONS /strong/p ul li18 years of age or older/li liEligible to work in the United States/li lispanOne year of customer service experience /span/li lispan /spanspanAbility to read, write, speak, and understand the English language, to include documents/spanspan /span/li liAbility to use electronic devices including IPads/Tablets, Computers, and Mobile Devices/li liEffectively communicate both in-person and through electronic means/li lispan /spanspanEligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)/span/li lispanAbility /spanto work any day/shift, including holidays, within a 24/7 operation/li /ul pstrong /strong/p pstrongPHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:/strong/p ul liAbility to lift up to 70 pounds/li liProlonged standing and walking in an indoor/outdoor environment as applicable/li lispan /spanspanMust be able to push, pull/span/li lispan /spanspanMust be able to reach with arms and grasp with hands/span/li lispan /spanspanMust be able to bend, stretch, squat, and kneel/span/li liExposure to moderate and at times high noise levels/li liBe able to hear and respond to the spoken voice and to audible alarms/li liTasks may involve repetitive motions of the arms, wrists, hands and/or fingers/li lispan /spanspanSpecific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial /spanspanrelationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)/span/li /ul p /p pAirlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!/p p /p pPrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws./p