Guest Services Supervisor ("Supervisor de Servicios al Huesped") - Full-time

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Hotel Ava - Paso Robles, CA/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongEducation Level/strong: nbsp;nbsp;nbsp;High School/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$23.00 - $23.00 Hourly/div divstrongTravel Percentage/strong: nbsp;nbsp;nbsp;None/div divstrongJob Shift/strong: nbsp;nbsp;nbsp;Any/div divstrongJob Category/strong: nbsp;nbsp;nbsp;Hospitality - Hotel/div /div h4Description/h4p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"span style="color:#000000;"strongspan style="font-size:12pt;"POSITION PURPOSE /span/strong/span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"span style="color:#000000;"span style="font-size:12pt;"Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience. /span/span/span/p p style="margin-left:0in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"span style="color:#000000;"strongspan style="font-size:12pt;"ESSENTIAL RESPONSIBILITIES/span/strong/span/span/p ul lispan style="font-size:10pt;"span style="font-size:12pt;"Greet and welcome guests upon arrival./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Execute the registration and checkout process at the front desk./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Accurately handle cash transactions and balance a cash drawer to the given amount. /span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Acknowledge rewards members and returning guests./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Handle cash and credit transactions./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Attend all scheduled training, departmental and hotel meetings. /span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles. /span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Practice safe work habits and ensure safe work practices to avoid injury to self and others. /span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Ensure all privacy and security protocols are followed as well as departmental and company procedures. /span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Answer all calls promptly correctly transfer all calls to appropriate departments. /span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Maintain lobby cleanliness and organization./span/span/li /ul ul lispan style="font-size:10pt;"span style="font-size:12pt;"Assist in booking reservations./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Assist with handling mail, packages, facsimiles, and guest items. /span/span/li /ul ul lispan style="font-size:10pt;"span style="font-size:12pt;"All other duties assigned by manager or supervisor./span/span/li /ul p style="margin-left:0in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"span style="color:#000000;"strongspan style="font-size:12pt;"SUPPORTIVE FUNCTIONS/span/strong/span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"span style="color:#000000;"span style="font-size:12pt;"In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:/span/span/span/p ul lispan style="font-size:10pt;"span style="font-size:12pt;"Assist with any guest inquiry./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Follow all company and safety and security policies and procedures./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Report maintenance problems, safety hazards, accidents, or injuries./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Perform other reasonable job duties as requested by direct and indirect supervisors. /span/span/li /ul p style="margin-left:0in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"span style="color:#000000;"strongspan style="font-size:12pt;"PHYSICAL DEMANDS/span/strong/span/span/p ul lispan style="font-size:10pt;"span style="font-size:12pt;"Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Must be able to stand and exert well-paced mobility for up to four (4) hours in length./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. /span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Must be able to lift up to 45 lbs. as needed./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Must be able to push and pull carts and equipment weighing up to 250 lbs. /span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed. /span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well./span/span/li /ul p style="margin-left:0in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"span style="color:#000000;"strongspan style="font-size:12pt;"SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES/span/strong/span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"span style="color:#000000;"span style="font-size:12pt;"The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:/span/span/span/p ul lispan style="font-size:10pt;"span style="font-size:12pt;"Must be able to speak, read, write, and understand the primary language used in the workplace./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Requires good communication skills, verbal, written and electronic./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Considerable knowledge of complex mathematical calculations and computer programs. /span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Must have excellent leadership capability and customer relations skills. /span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Must be detail oriented with outstanding organizational and communication skills./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Must possess basic computer skills./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Must possess basic computational ability. /span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Self-driven and able to work independently./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail./span/span/li /ul p style="margin-left:0in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"span style="color:#000000;"strongspan style="font-size:12pt;"EDUCATION/span/strong/span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"span style="font-size:12pt;"High school or equivalent education required. /span/span/p p style="margin-left:0in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"span style="color:#000000;"strongspan style="font-size:12pt;"EXPERIENCE/span/strong/span/span/p ul li style="text-align:justify;"span style="font-size:10pt;"span style="font-size:12pt;"Experience in the hospitality industry preferred./span/span/li lispan style="font-size:10pt;"span style="font-size:12pt;"Experience in a front desk or customer service role preferred./span/span/li /ul p style="margin-left:0in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"span style="color:#000000;"strongspan style="font-size:12pt;"LICENSES OR CERTIFICATIONS/span/strong/span/span/p ul lispan style="font-size:10pt;"span style="font-size:12pt;"N/A/span/span/li /ul p style="margin-left:0in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"span style="color:#000000;"strongspan style="font-size:12pt;"GROOMING/span/strong/span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"span style="color:#000000;"span style="font-size:12pt;"All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy./span/span/span/p p style="margin-left:0in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"span style="color:#000000;"strongspan style="font-size:12pt;"ATTENDANCE/span/strong/span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:10pt;"span style="color:#000000;"span style="font-size:12pt;"Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time./span/span/span/ph4Qualifications/h4br