Personal Shopper - Part-time

p style="text-align:left"spanAt SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, bi“I can’t live without them.”/i/b/span/pp style="text-align:inherit"/pp style="text-align:left"spanOur SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s bPeople First/b culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!/span/pp style="text-align:inherit"/pp style="text-align:left"bLocation:/b/p1390 N. Leroy - Fenton, Michigan 48430-2762p style="text-align:inherit"/pp style="text-align:left"bJob Description:/b/pp style="text-align:inherit"/ppbPosition Summary:/b/ppThis role is responsible to lead the eCommerce process of receiving grocery orders from customers online, ensuring orders are picked, properly bagged and stored (refrigerator/freezer as needed), and in place for pick-up in a timely manner./pp/ppbHere’s what you’ll do: /b/pullipResponsible to lead the eCommerce process for receiving customer#39;s online orders and picking or delegating picking of orders./p/lilipReview customer comments/special instructions, as applicable, to ensure product selected matches customer#39;s request; follow up on issues as necessary (i.e., product substitution, etc.)./p/lilipEnsure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction/p/lilipScan order products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items./p/lilipFollow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed)./p/lilipReport customer issues, shorts, overages, damages to store management immediately./p/lilipResearch and resolve customer complaints/problems in an appropriate and timely manner./p/lilipResponsible to provide focused and effective customer service./p/lilipImplement the Company service program(s) and model high standards of service to achieve positive customer satisfaction./p/lilipFollow all PPE and Safety Guidelines/p/lilipFollow all Food Safety and Cleaning Expectations/p/lilipFollow Guest Experience Guidelines/p/lilipMay be assigned tasks in other departments based on customer experience need/p/lilipAdditional responsibilities may be assigned as needed/p/li/ulp/ppbHere’s what you’ll need:  /b/pullipHigh school diploma or GED (preferred)/p/lilipOne year of retail or related experience preferred./p/lilipStrong written and verbal communication skills; ability to communicate clearly and professionally with customers./p/lilipStrong organization and prioritization skills./p/lilipAbility to make decisions and solve problems./p/lilipSuggestive Selling/Knowledge of Products /p/lilipDetail Oriented/p/lilipAbility to develop knowledge of products and store layout for efficient picking procedures./p/lilipProficient in MS office applications (i.e. Word, Excel, PowerPoint, etc.)./p/lilipAbility to work a flexible schedule based on the needs of the department./p/li/ulp/ppbPhysical Requirements:/b/ppThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment./ppspanAs part of our bPeople First/b culture, SpartanNash is proud to offer /spana href="https://careers.spartannash.com/why-work-here/benefits/" target="_blank"a robust and competitive Total Rewards benefits package/aspan./span/pp/ppSpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans. /pp/ppWe are not able to sponsor work visas for this position./p