Customer Service Representative - Full-time

Customer Service Representative - Careers At SDR Certified Collision div div div a href="https://sdrauto.com/"/a /div div div pCareer Opportunities with SDR Certified Collision/p /div /div div/div /div div/div /div div div/div div divCareers At SDR Certified Collision/div div div /div div div pCurrent job opportunities are posted here as they become available./p /div div a/a a href="job-openings.php?search=true" Back To Openings /adiv/div/div /div /div /div div div/div h2Customer Service Representative/h2 bDepartment:/b Operations-Admin bLocation:/b Battle Creek, MIbr / divdiva href="https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3415801source=3415801-CJB-0"START YOUR APPLICATION/a/divdiv/div/div divpstrongPOSITION DESCRIPTION /strong/p pTitle: strongCustomer Service Representative /strong/p pstrongSUMMARY: /strong/p pThe Customer Service Representative is primarily responsible for providing excellent service to the customer in a timely fashion. There is also a responsibility to answer each call efficiently and in a friendly, professional manner to ensure high-quality customer satisfaction. Additionally, the customer service representative will answer any questions necessary and act as a liaison between the customer and the operations team./p pHours are Monday - Friday, 8-5. This is an onsite role located at our Autobody USA - Battle Creek shop: 1700 West Dickman Road, Battle Creek, MI 49037/p pPay: $18-$20 per hour/p pstrongESSENTIAL FUNCTIONS AND RESPONSIBILITIES: /strong/p ul li pGreet all customers in a timely and professional manner, either on the phone or when a customer walks in the door/p /li li pAnswer phone calls within 2 rings of an inbound call and give messages to the recipient immediately if the question cannot be answered/p /li li pAnswer to the best of your ability any questions the customer may have/p /li li pMaintain a positive and professional attitude towards all customers at all times/p /li li pAfter greeting the customer over the phone or in person, have individual fill out the information sheet with personal and insurance information required. Once entered into computer, take information sheet back to the Estimator and let them know that the customer is waiting/p /li /ul ul li pSet up any tows called in by a customer and coordinate and communicate with Estimator/p /li li pStart and organize customer files, fill out tow sheets and any other documents needed, and hand them to Estimator/p /li li pDocument and collect all payments when vehicle is ready to be delivered back to the customer/p /li li pOrganize front office daily to ensure space is presentable for customers/p /li li pOrder any office supplies that are needed for employee�s use/p /li /ul ul li pOrganize and maintain a company calendar to ensure there are enough Estimators to help with customer�s estimates/p /li li pCall Enterprise, Hertz or other rental provider if customer is getting a rental to make sure that they are prepared with the car at the ready/p /li li pAbility to stay calm and professional around customers in distress/p /li /ul pstrongQUALIFICATIONS: /strong/p ul li pHigh school diploma, GED, or work equivalent required/p /li li pMinimum of a year of related work experience, preferably in a customer service-related role/p /li li pExperience in automotive industry is desired but not required/p /li li pComfortable using computers/p /li /ul pThis position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion./p /div divdiva href="https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3415801source=3415801-CJB-0"START YOUR APPLICATION/a/divdiv/div/div /div div/div div/divdiv br /a href="https://sdrauto.com/"Visit Our Home Page/a /divp© 2025 SDR Certified Collision/p p a href="https://www.clearcompany.com" iApplicant Tracking System Powered by/i  /a /p /div