Resident Relations Associate - Full-time

divdivdivdivlink href="https://static.workforcenow.adp.com/mas/mdf-components/23.28.24/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"nbsp;link href="https://static.workforcenow.adp.com/mas/mdf-components/23.28.24/styles/froala_style.min.css" rel="stylesheet" type="text/css"div class="fr-view"divdivdivdivdivlink href="https://static.workforcenow.adp.com/mas/mdf-components/22.31.14/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"nbsp;link href="https://static.workforcenow.adp.com/mas/mdf-components/22.31.14/styles/froala_style.min.css" rel="stylesheet" type="text/css"div class="fr-view"p id="isPasted"strongJob Description:nbsp;/strongThe Resident Relations Associate will aid the Property Manager in effectively assisting the assigned community;/ppThe Resident Relations Associate will also be responsible for the overall resident experience on the property./ppstrongReports to:/strong Property Managernbsp;/ppstrongWage Status:nbsp;/strongNon-Exempt (Eligible for overtime)/ppstrongJob Responsibilities:/strong/pulliReceive all telephone calls and in person visits; listen to resident requests, concerns and comments and complaints. Enter work tickets in Yardi and Report them to Manager, and VP of Property Management./liliAssist the Leasing/ Property Management Staff implement resident retention programs./liliAnswer all incoming telephone calls with a friendly tone./liliConduct all residents interactions according to the policies amp; procedures set by Post Brothers, i.e. parking, maintenance, move ins, move outs, resident functions, resident retention activities and renewals, resident experience regarding construction, major repairs (if resident needs relocation assistance)./liliKnow your product, unit availability, amenities of the community./liliEnsure apartment is ready for resident to move in on agreed date./liliAssist front desk clerks with special deliveries, VIP guests, Corporate clients./liliIssue appropriate notice when necessary (late payments, eviction notices, returned checks memos), make sure resident files are in order./liliPhysically inspect community when on grounds, report even the smallest issue or inconveniences./liliReport any service needs to maintenance department, follow up with call to resident within 24 hours./liliInspect and report individual apartment damages when residents vacate, collect keys from residents when they vacate./liliAnswer questions for Residents about the community, repairs, rent, and rules. Follow up on a timely basis./liliMaintain an open communication with the Property Manager and the Maintenance Supervisor./liliInspect move outs and vacancies when needed./liliProvide accounting support to the Property Manager./liliAssist in planning resident functions./liliEnforce policies of the Community with sensitivity to the residents./liliAssist in placing, removing, updating signs, flyers, notices./liliDistribute newsletters, flyers./liliAssist in conducting market surveys and shop competitive communitiesnbsp;/liliEnsure that unsafe conditions are corrected immediately./liliMust maintain all confidential information regarding residents/li/ulpstrongnbsp;/strong/ppstrongRequirements:/strong/pulliStrong technical skills/liliAttendance is an imperative job function./liliYardi experience preferred, not required.nbsp;/lili5+ years in customer service required.nbsp;/lili3+ years in property management preferred.nbsp;/li/ulpspan id="isPasted" style='caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: "Noto Sans", sans-serif; font-size: 14.000000953674316px;'Post Brothers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Post Brothers complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training./span/p/div/div/div/div/div/div/div/div/div/div/div