Mobile Retail Specialist - Part-time

pDescription/ppstrongTITLE: /strongMobile Retail Specialist (Part-Time)/ppstrongREPORTS TO: /strongSenior Director of Business Operations/ppstrongFLSA CLASSIFICATION: /strongNon-Exempt, Part Time/ppstrongWORK LOCATION:/strong Assigned Service Center/ppRegular travel within council jurisdiction/ppbr//ppstrongSUMMARY OF POSITION/strong/ppThe Mobile Retail Specialist provides excellent customer service through the council mobile shops and contact center management, including retail transactions, phone and email responses and managing resolutions and cases that may need further research. They utilize Salesforce Knowledge Articles and document responses and correspondence in Salesforce management system. The Mobile Retail Specialist also provides support with updating knowledge articles, conversions, and general business operations as needed or during specified high traffic times.nbsp;nbsp;/ppbr//ppstrongACCOUNTABILITIES/strong/pulliProvide prompt retail service to customers in council mobile shops, by phone and via ecommerce.nbsp;nbsp;/liliRespond to all inquiries in a high quality, customer friendly, timely and efficient manner that will yield overall customer satisfaction and ensure a professional image of the organization.nbsp;/liliSchedule and provide mobile shop opportunities for customers during weeknights and weekends in locations throughout council jurisdiction.nbsp;/liliCollaborate with the Senior Director of Business Operations on design/set-up or retail mobile shop space to drive sales and enhance customer experience.nbsp;/liliMaintain adequate stock levels on sales floor/stock room. Submit approval for merchandise requests/purchase orders submitted on the GSUSA wholesale site to the Senior Director of Business Operations. Receive and stock retail merchandise into POS system and sales floor/stock room.nbsp;/liliConduct annual and periodic inventory physical count operations.nbsp;/liliPerform general office administrative duties including but not limited to mail distribution, bank deposits, supply orders, and maintaining office equipment.nbsp;/liliSupport the day-to-day contact center and customer care functions. Function as first-line responder to the majority of inquiries from members, family and community.nbsp;nbsp;/liliUtilize knowledge articles to ensure consistent responses across the council. Update knowledge articles as needed or when assigned for annual review. Maintain general knowledge of frequently asked questions about Girl Scout merchandise and program.nbsp;/liliProcess memberships through Salesforce.nbsp;/liliProvide administrative support to program registration systems including program event creation, registration, finance, related case management, and reporting.nbsp;/liliProvide customer care expertise to support council operations as needed or requestednbsp;nbsp;/liliEngage cross-functionally with teammates to fully support annual council membership recruitment and retention plansnbsp;nbsp;nbsp;/liliParticipate actively in developing environments that foster diversity, equity, inclusion and access through words, actions and attitude. Ensure work plans are designed to enhance the diversity of our membership.nbsp;nbsp;nbsp;/liliPerform other duties as necessary or assigned.nbsp;/li/ulpRequirements/ppstrongCore Competencies/strong/pulliCustomer Responsiveness/liliVerbal and Written Communication/liliAchieve Results/liliProblem Solving/liliTime Management/liliJudgment amp; Decision Making/li/ulpstrongQualifications/strong/pulliAssociates degree in a related field or an equivalent combination of education and related experience./liliMinimum of two years demonstrated experience in providing comprehensive customer service and working in Salesforce or similar CRM and a POS system./liliPrior experience in retail and/or general office administrative work is required./liliKnowledge of Girl Scout philosophy, standards, program, and systems is desirable./liliWillingness and ability to work regular and varied hours, including some evenings and weekends./li/ulpstrongAdditional Requirements/strong/pulliSubscribe to the principles of the Girl Scout Movement and become and remain a registered member of GSUSA, Girl Scouts Carolinas Peaks to Piedmont./liliSuccessfully pass criminal and driver background investigation./liliValid state-issued driver's license, valid auto insurance, acceptable driving record and access to a vehicle on a daily basis and willingness and ability to travel throughout the council's geographic area./li/ulpbr//ppstrongPHYSICAL DEMANDS amp; WORK ENVIRONMENT/strong/ppThe employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls including the operation of computer keyboard, calculator, copier machine and other office equipment; reach with hands and arms; climb stairs; balance; bend and stoop, kneel, crouch or crawl; talk or hear within normal range for telephone use. The employee must occasionally lift and/or move up to 35 pounds. The employee must have close visual acuity to perform activities such as viewing a computer terminal, preparing and analyzing data and figures and extensive reading. The employee must be able to operate a passenger car and drive throughout the council jurisdiction on an occasional basis.nbsp;/ppbr//ppstrongDISCLOSURE amp; ACKNOWLEDGEMENT/strong/ppThe statements above reflect the essential functions and qualifications for this job, but should not be considered an all-inclusive listing. Employees may be asked to perform other duties as needed to ensure the smooth functioning of Council operations. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.nbsp;/p