Operations Manager

Operations Manager MSP | B&L PC Solutions (Hauppauge, NY)
Full-Time | On-Site | Competitive Salary + Benefits


About Us:
B&L PC Solutions is a Long Island-based Managed Services Provider with over 25 years of experience delivering IT support, cybersecurity, and cloud solutions to small and mid-sized businesses, particularly in the financial, accounting, and professional services sectors. With offices in both New York and Florida, we are a growing team supporting 80+ clients and managing over 1,600 endpoints.

We are seeking a proactive and detail-oriented Operations Manager to oversee day-to-day business operations, improve internal workflows, and drive accountability across service delivery, projects, and administrative processes. This is a strategic role designed to support the next phase of our growth.

Responsibilities:

• Operational Leadership:
  Oversee daily operations of the MSP, ensuring service teams, projects, and internal processes run smoothly and efficiently.
  
  
• Process Optimization:
  Evaluate and improve SOPs across ticket triage, dispatch, procurement, time tracking, billing, onboarding/offboarding, and client communication.
  
  
• Team Management & Oversight:
  Coordinate with help desk, NOC, project teams, and third-party vendors to ensure KPIs, SLAs, and client expectations are consistently met.
  
  
• Client Coordination:
  Serve as an escalation point and liaison between clients and technical teams for high-priority issues or strategic account concerns.
  
  
• Project Oversight:
  Manage timelines and resources for internal and client-facing projects. Monitor progress and ensure timely, on-budget delivery.
  
  
• Reporting & Accountability:
  Generate and review reports from PSA/RMM systems (Autotask/Datto) to track technician utilization, ticket flow, project status, and client satisfaction.
  
  
• Admin & HR Coordination:
  Support hiring, onboarding, vendor management, and compliance initiatives alongside leadership and HR partners.
  
  

Requirements:

• 37 years of experience in operations or service delivery management, preferably within a Managed Service Provider or IT services firm.
  
  
• Strong understanding of MSP tools and workflows experience with Autotask, Datto RMM, or similar platforms preferred.
  
  
• Proven leadership, team coordination, and conflict resolution skills.
  
  
• High attention to detail, follow-through, and ability to hold others accountable.
  
  
• Strong communication and organizational skills.
  
  
• Comfortable balancing strategic oversight with tactical day-to-day management.
  
  
• Located within commuting distance to Hauppauge, NY.
  
  

Nice to Have:

• Familiarity with cybersecurity tools such as SentinelOne, Huntress, ThreatLocker, or Blackpoint.
  
  
• Previous experience with multi-location MSPs or those expanding into new markets.
  
  
• Knowledge of financial/accounting industry compliance or IT needs.
  
  

Why Join B&L PC Solutions?

• Work directly with ownership and leadership to shape the future of a growing MSP.
  
  
• Help build operational maturity and systems that scale.
  
  
• Be part of a professional, close-knit team that values quality, reliability, and client trust.
  
  

To Apply:
Please send your resume and a brief cover letter to jobs@blpc.com with the subject line Operations Manager Application [Your Name].