Customer Service Representative

We're Hiring: Rockstar Customer Service Rep (CSR) – Join a Fast-Growing Home Service Company!

Location: Matthews, NC (In-office)
Schedule: Full-time, rotating weekends
Pay: Competitive base + performance bonuses

Are you the kind of person who loves helping people, thrives in a fast-paced environment, and can turn a frustrated caller into a raving fan? Then we want YOU on our team!

We’re one of Charlotte’s top-rated home service companies—and we’re growing FAST. We're looking for a killer CSR to be the friendly voice of our brand and the heartbeat of our call center.

What You’ll Be Doing:

• Answering incoming service calls with a smile—and converting them into scheduled jobs

• Booking appointments and dispatching with speed and accuracy

• Handling customer concerns with professionalism and a solutions-first attitude

• Communicating with techs in the field to ensure smooth operations

• Managing follow-ups, reschedules, and happy-customer check-ins

• Update online portals and software

What We’re Looking For:

• You love talking to people. You’re upbeat, friendly, and clear on the phone.

• You’re organized and fast. You can juggle multiple tasks without dropping the ball.

• You’re a closer. You know how to book the job and close the deal.

• Experience is a plus (call center, dispatch, home services), but a great attitude is non-negotiable.

• Familiar with CRM systems (like Workiz, Housecall Pro, or ServiceTitan)? Even better.

What You Get:

• Competitive hourly pay + monthly bonuses

• Full training (we'll teach you the technical stuff)

• Paid time off + holiday pay

• A positive, no-drama team environment

• Growth opportunities as we scale up

Sound Like You?

Apply today and let’s talk. We’re hiring immediately for the right candidate.

Professional Service, Personal Touch.