Salesforce Administrator

Job Title: Salesforce Administrator

The Salesforce Administrator is responsible for managing the Salesforce platform’s development, user management, data management, reporting, and security, with a focus on enhancing a system that will collect and report information that demonstrates the tangible and intangible impacts of the various programs offered by Premiere Property Services (Premiere).

Premiere is a one-stop-shop property improvements company focused on make-readies/turns, maintenance, and capital projects for multifamily communities. With a decades-long track record in West Michigan and new branches launching across the region, we’re on a mission to reduce customer headaches and raise the bar on service.

Responsibilities

• Maintain and customize Premiere’s Salesforce platform

• Work to develop and operationalize a service integration strategy and systems across all of Premiere’s business lines.

• Manage the user experience design, permissions, license, and training

• This includes setting up and configuring users, groups, profiles, roles, security, and data sharing

• Manage data integrity and system security

• Create an approval process and complex workflows, plus configure multiple record types and page layouts for various teams and programs

• Design and create complex reports and dashboards for various teams and programs

• Project manage the integration of new business lines into Premiere’s Salesforce Platform

• Innovate and update tracking, data collection, and data warehousing strategy to ensure that insights and analysis of our work are used effectively to help shape our organizational strategy, in all Premiere’s lines of business

• Responsible for all information management systems, must understand how data flows between each of these systems and connects to the Salesforce platform

• This includes, for example, the interface of Premiere websites with Salesforce

• Build and maintain relationships with external advisors and vendors

• Keep informed about the latest developments in the IT industry and stay updated on the Salesforce platform’s new tools, capabilities, applications, and updates that could optimize, improve, and/or automate our existing systems

• Other duties as assigned

• Travel may be required to attend meetings at local agencies and attend special events

Qualifications

• BS/BA in a related field

• Salesforce Certified Administrator and related credentials

• Three to five years of experience in Salesforce administration, business analysis and/or database management

• Three to five years of corporate project management experience

• Advanced project management and organizational skills

• Advanced ability to lead, build consensus, and drive closure on corporate initiatives

• Advanced analytical, evaluation, and problem-solving skills

• Advanced interpersonal communication skills and customer service orientation.

• Advanced written and verbal communication skills