Account Manager - Industrial Components Specialist - Now Hiring

• Client Relationship Management:
  • Develop and nurture robust, long-term relationships with existing key clients.
  • Serve as the primary point of contact, ensuring a deep understanding of client operations and needs.
  • Conduct regular client meetings to review performance, discuss upcoming projects, and assess satisfaction.
• Sales and Revenue Growth:
  • Identify and pursue opportunities to upsell and cross-sell our full range of fastener products and services.
  • Develop and maintain accurate material requirement plans based on customer production schedules and forecasts.
  • Ensure production schedules align seamlessly with customer demand and delivery commitments.
• Procurement & Inventory Coordination:
  • Collaborate closely with our internal Purchasing team to place timely orders for materials.
  • Monitor production progress and proactively adjust schedules to meet client targets.
  • Implement strategies to optimize inventory levels, minimizing waste and ensuring product availability.
  • Identify and resolve any discrepancies in inventory records promptly and effectively.
• Market and Product Knowledge:
  • Stay comprehensively informed about industrial fastener and component industry trends, market conditions, and competitor activities.
  • Maintain an in-depth knowledge of our diverse product portfolio and service offerings.
• Problem Solving and Support:
  • Address and resolve all client issues and complaints promptly, professionally, and effectively.
  • Coordinate efficiently with internal teams (e.g., Engineering, Logistics, Quality) to ensure timely product delivery and high-quality service.
• Data Analysis, Reporting, and Documentation:
  • Analyze sales, inventory, and demand data to identify trends, potential issues, and opportunities for process improvement.
  • Generate and update performance reports for management on planning and inventory effectiveness.

• 3-5 years of demonstrated experience in customer service and client relationship management.
• 3-5 years of hands-on experience in Inventory Management, with a focus on optimization.
• Proficiency in Microsoft Office Suite, especially Excel.
• Exceptional communication (written and verbal), negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities, with a proactive approach to issue resolution.
• Ability to work both independently and collaboratively as a vital part of a team.
• High attention to detail and accuracy in all tasks.
• A strong customer-focused approach with an unwavering commitment to customer satisfaction.
• Ability to adapt quickly to changing priorities and demands in a fast-paced environment.

• 3-5 years of direct industrial distribution experience, specifically with fasteners, small mechanical components, or smart infrastructure components.
• Proficiency with D365 or similar ERP/CRM systems.
• Proven track record of achieving targets and effectively managing complex client accounts.

• High School Diploma or equivalent is essential.
• A Bachelor’s Degree in Business, Marketing, Supply Chain Management, Industrial Distribution, or a related industrial field is highly preferred.

Compensation / Pay Rate (Up to): $28.00 - $30.00 Per Hour