Part Time - Consumer Relations Specialist - Part-time

Description

JOB TITLE:  Consumer Relations Specialist - Part Time

TEAM MEMBER PERKS

Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:

• Sick Time - 5 days 
• Discounts on Tires and Wheels 
• Opportunity for advancement 

WE WANT TO HEAR FROM YOU IF YOU

• Pride yourself in providing excellent customer service
• Have proven time management mastery
• Have the ability to work independently and in a team
• Pride yourself on solving problems efficiently

ESSENTIAL RESPONSIBILITES:

• Work with customers to process incoming RMA's and outgoing RTV’s
• Responsible for daily email follow up pertaining to RMA status questions from both internal and external customers
• Resolve daily shipping discrepancies with internal Customer Service Reps and the Operations team.
• Answers phone calls from customers and end consumers related to warranty consideration.
• Investigates, analyzes, and recommends determinations on product disputes from clients
• Processes product claims on behalf of the company and its’ clients
• Examines causes of product complaints and initiates corrective actions
• Functions as intermediary to research, intervene or otherwise assist disputing parties in reaching an agreement
• Advocates consumer viewpoints to management on decisions directly affecting product-related concerns
• Analyzes and recommends improvements in customer service policies, systems, programs, and services

REQUIRED QUALIFICATIONS AND SKILLS:

• Bachelor's degree or equivalent experience
• 2+ years’ of experience in a similar or related position
• Extensive knowledge of tire/wheel industry
• MS Office
• Data entry

COMPETENCIES:

• Customer focus
• Facilitator
• Communication proficiency
• Negotiation
• Highly organized
• Detail oriented/thoroughness
• Strategic thinking

Qualifications