Client Service Representative - Full-time

section class="mb-1"nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/section section class="mb-1"img style="float: left;" src="https://imgur.com/Vt6ue1M.png" width="299" height="58" section class="mb-1"nbsp;nbsp;/section brbrbrbr div h2 class="text-[#7386E6] text-btn-lg font-semibold mb-1"span style="color: rgb(86, 95, 117);"Who We Are:/span/h2 pGoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents./p pnbsp;/p pnbsp;/p h2 class="text-[#7386E6] text-btn-lg font-semibold mb-1"span style="color: rgb(86, 95, 117);"The Opportunity:/span/h2 pAs a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You’ll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you’ll ensure every interaction reflects our values of warmth, professionalism, and empathy./p pThis is more than a front-desk role—it’s a critical position that shapes the client experience and supports the success of the hospital as a whole./p pnbsp;/p pnbsp;/p h2 class="text-[#7386E6] text-btn-lg font-semibold mb-1"span style="color: rgb(86, 95, 117);"What You'll Do/spanspan style="color: rgb(86, 95, 117);":/span/h2 ul liDeliver elevated customer service with warmth, empathy, and professionalism/li liGreet clients and manage the check-in/check-out process with efficiency and care/li liAnswer and triage phone calls using a multi-line system/li liSchedule appointments, procedures, and follow-ups in coordination with the clinical team/li liProcess payments and ensure accurate invoicing/li liMonitor the flow of patients and clients throughout the day/li liMaintain a clean and organized reception and lobby area/li liCommunicate effectively with doctors, technicians, and managers to ensure smooth operations/li liAssist emotionally stressed clients with compassion and clarity/li liSupport occasional light administrative and cleaning duties as needed/li /ul pnbsp;/p pnbsp;/p h2 class="text-[#7386E6] text-btn-lg font-semibold mb-1"span style="color: rgb(86, 95, 117);"Our Client Service Representatives Have:/span/h2 ul liAvailability to work evenings and weekends/li liPrevious veterinary or medical front-desk experience (preferred, not required)/li liStrong communication and interpersonal skills/li liComfort working in a fast-paced environment with multiple priorities/li liFamiliarity with Windows-based systems and practice management software (or a willingness to learn)/li liA positive, team-first attitude and a passion for creating a welcoming environment/li /ul pnbsp;/p pnbsp;/p h2 class="text-[#7386E6] text-btn-lg font-semibold mb-1"span style="color: rgb(86, 95, 117);"What We Offer:/span/h2 ul listrongComprehensive Benefits Package:/strong Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage/li listrong401(k) with a Company Match:/strong A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals/li listrongGenerous Paid Time Off:/strong Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance/li listrongEmployee Discounts:/strong Significant savings on veterinary care and products for your own pets at any GoodVets location/li listrongA Culture that Values You:/strong Join a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small/li /ul pnbsp;/p pnbsp;/p h2 class="text-[#7386E6] text-btn-lg font-semibold mb-1"span style="color: rgb(86, 95, 117);"Ready to take the next step in your career?/span/h2 pAt GoodVets, you're not just a CSR—you’re a vital part of redefining the veterinary experience./p pApply today and let’s build something exceptional—together./p pnbsp;/p /div /sectiondiv class="content-pay-transparency"div class="pay-input"div class="title"Compensation Range/divdiv class="pay-range"span$19.25/spanspan class="divider"mdash;/spanspan$23.25 USD/span/div/div/div