Patient Relations Representative

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Ketchum Health - Anaheim, CA/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$19.50 - $19.50 Hourly/div /div h4Description/h4pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"The Patient Relations Representative is the central point of contact for the University Eye Center (Anaheim Hills). The Patient Relations Representative will greet patients and visitors, verify insurance eligibility, make appointments, assist walk-ins, check- in patients presenting for services and problem solve patient issues. This role is responsible for accurately collecting and entering patient information into the practice management system. The Patient Relations Representative will ensure appropriate payment is collected and the correct billing and diagnosis codes are accurately entered into the computer./span/span/p h1span style="color:#3c1952"span style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"strongESSENTIAL DUTIES AND RESPONSIshy;shy;BILITIES/strong/span/span/span/h1 ul lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Ability to use a computer to assist patients, co-workers, and doctors with the following:/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Schedule patient appointments/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Obtain insurance authorizations and verify insurance eligibility when scheduling appointments/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Greet patients entering the reception area and check them in for appointments/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Check patients out at the cashier area with a smile/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Create new patient files/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Enter and update patient demographic data in system at check-in/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Scan all intake forms into patientsrsquo; electronic medical records/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Page Interns when patients are ready to be seen, and page faculty doctors when their assistance is needed/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Print fee sheets for next day appointments and attach any necessary paperwork to each sheet as needed to update existing patient files or create new patient files/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Obtain insurance authorizations and verify insurance eligibility for all next day appointments/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Help maintain an electronic appointment reminder system/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Scan patientsrsquo; insurance card(s) into patientsrsquo; electronic medical records/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Collect fees from patients in the form of cash, credit, and checks/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Provide correct change to cash paying patients when necessary/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Reconcile all payments taken at checkout against what was recorded in the system/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Copy forms as needed by doctors and interns/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Assemble patient intake packets/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Create next day schedule with patient counts and staff shifts/lunches/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Obtain fee waivers and sliding fee scale forms for patients from supervisor/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Assist the Doctors and Interns with various requests that are usually performed at the front desk/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Assist with processing paperwork and payments from several off-site exam locations when necessary/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Assist patients with concerns or complaints, referring them to Patient Relations Supervisor when necessary/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Assist with mass mailings for patient recruitment/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Complete any and all tasks necessary to close and secure the reception and cashier areas at the end of the shift, and to prepare for the next day/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Call and/or create documents for patient recall/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"All other Patient Relations duties as assigned/span/span/li /ul h1span style="color:#3c1952"span style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"strongQUALIFICATION REQUIREMENTS/strong/span/span/span/h1 pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"To perform this job successfully, an individual must be able to perform each duty satisfactorily. The rshy;equirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./span/span/p ul lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Prior experience in a customer service capacity/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Computer and mathematical skills are essential/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Flexibility to work some evenings and Saturdays/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Spanish is helpful/span/span/li /ul h1span style="color:#3c1952"span style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"strongEDUCATION AND/OR EXPERIENCE/strong/span/span/span/h1 ul lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Required: High School degree or general education degree (GED); AND/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Six months related experience and/or training/span/span/li /ul h4About the University/h4brh1span style="font-size:14px"span style="color:#3c1952"span style="font-family:Arial,Helvetica,sans-serif"strongSEE YOURSELF HERE/strong/span/span/span/h1 pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Located on a beautiful, seven-acre campus in Fullerton, California, MBKU is an independent, private, non-profit, accredited educational institution. MBKU is home to the Southern California College of Optometry, the School of PA Studies and College of Pharmacy. MBKU owns and operates three health care centers at their clinical teaching facility, Ketchum Health, providing a vision center and PA medical clinic practice in Orange County and second vision center in Los Angeles./span/span/p h1span style="font-size:14px"span style="color:#3c1952"span style="font-family:Arial,Helvetica,sans-serif"strongA TRADITION OF EXCELLENCE SINCE 1904/strong/span/span/span/h1 pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"In 1904, Marshall B. Ketchum, MD, opened the Los Angeles School of Ophthalmology and Optometry in Los Angeles. Dr. Ketchum was a visionary entrepreneur and prominent leader in the optometric profession. He made very significant and long-standing contributions in his field of care, in California and throughout thenbsp;nation./span/span/p pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"In the early lsquo;70s the College moved to its current home in Fullerton, CA and was renamed Southern California College of Optometry. But even the pioneering Dr. Ketchum could not have envisioned his school would grow to become Marshall B. Ketchum University, an independent, private, non-profit, accredited educational institution encompassing multiple disciplines./span/span/p h1span style="font-size:14px"span style="color:#3c1952"span style="font-family:Arial,Helvetica,sans-serif"strongBE AT THE FOREFRONT OF HEALTH CARE EDUCATION/strong/span/span/span/h1 pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Marshall B. Ketchum University offers career opportunities that will put you at the forefront of health care education. You will be provided with learning and advancement opportunities, as well as a culture that recognizes the importance of fun, employee appreciation and a work-life balance./span/span/p pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Our mission is to educate caring, inspired health care professionals who are prepared to deliver collaborative, patient-centric health care in an interprofessional environment. By joining our family, you can help us reimagine the future and inspire future health care leaders./span/span/p h1span style="font-size:14px"span style="color:#3c1952"span style="font-family:Arial,Helvetica,sans-serif"strongBENEFITS/strong/span/span/span/h1 pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"MBKU provides an excellent benefits package including medical, dental, and life insurance, free vision exams, short and long term disability, generous paid time off plans, a university-sponsored retirement plan. See our a href="https://www.ketchum.edu/"website /aundernbsp;a href="https://www.ketchum.edu/about-us/employment"emEmployment/em/anbsp;for more details regarding benefits of working for MBKU (www.ketchum.edu)./span/span/p pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"MBKU is an equal opportunity employer; requirements are subject to possible modification to reasonably accommodate individuals with disabilities.#39;/span/span/p h1span style="font-size:14px"span style="color:#3c1952"span style="font-family:Arial,Helvetica,sans-serif"strongNON-DISCRIMINATION STATEMENT/strong/span/span/span/h1 pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"MBKU is committed to providing an environment in which all individuals are treated with respect and professionalism. In accordance with applicable federal and state laws, it is University policy to prevent the unlawful discrimination against students, applicants for admission, employees, applicants for employment and patients requesting treatment on the basis of race, color, national origin, sex, disability, age or any other characteristic protected by applicable law. The University also prohibits sexual harassment and harassment on any of the above bases (please refer to the a href="https://www.ketchum.edu/title-ix"Title IX page/a for more information)./span/span/p p style="margin-left:0in; margin-right:0in; text-align:justify"nbsp;/p