Customer Service Representative

divdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivlink href="https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"span style='font-family: "arial narrow", sans-serif; font-size: 14px;'link href="https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_style.min.css" rel="stylesheet" type="text/css"/spandiv class="fr-view"divspan style='font-family: "arial narrow", sans-serif; font-size: 14px;'link href="https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"/spandiv class="fr-view"divdiv class="fr-view"divdiv class="fr-view"divdiv class="fr-view"divdiv class="fr-view"divdivdivdiv class="fr-view"divdiv class="fr-view"divdivdiv class="fr-view"divspan style='font-family: "arial narrow", sans-serif; font-size: 14px;'link href="https://static.workforcenow.adp.com/mas/mdf-components/24.6.15/styles/froala_style.min.css" rel="stylesheet" type="text/css"/spandiv class="fr-view"divdivspan style='font-family: "arial narrow", sans-serif; 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font-size: 14px;'link href="https://static.workforcenow.adp.com/mas/mdf-components/23.49.19/styles/froala_style.min.css" rel="stylesheet" type="text/css"/spandiv class="fr-view"divspan style="font-family: 'arial narrow',sans-serif;"span style="font-size: 14px;"link href="https://static.workforcenow.adp.com/mas/mdf-components/23.49.19/styles/froala_style.min.css" rel="stylesheet" type="text/css"strongspan style="color: rgb(0, 0, 0);"ThompsonGas/span/strong/spanspan style="color: rgb(0, 0, 0); font-size: 14px;" is the nationrsquo;s fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while yoursquo;re doing it ndash; then ThompsonGas is for you!/spanspan style="font-size: 14px;"br/span/spanspan style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'brThompsonGas is currently seeking a strongCustomer Service Representative/strong to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. nbsp;The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. nbsp;The strongCustomer Service Representative/strong will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality. nbsp;/spanpspan style='font-family: "arial narrow", sans-serif; font-size: 14px;'br/span/ppspan style='font-size: 14px; font-family: "arial narrow", sans-serif;' id="isPasted"strongspan style="color: rgb(0, 0, 0);"This is an onsite position./span/strong/span/ppspan style='font-family: "arial narrow", sans-serif; font-size: 14px;'br/span/ppspan style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'strongMajor Job Duties:/strong/span/pulli style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'Handle inbound calls by asking probing questions to uncover sales and service opportunities/lili style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'Evaluate sales methods and company programs to meet current customer needs and develop potential business leads/lili style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up/lili style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'Handle each call with a high level of professionalism, warmth and eagerness/lili style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'Possess a working knowledge of all ThompsonGas products and service offerings/lili style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'Hold a thorough understanding of policies and procedures related to safety, product delivery and service/lili style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'Provide timely and accurate information on customer ordernbsp;status/lili style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'Lead outbound calling operations in effort to collect from past duenbsp;customers/lili style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'Enter and update customer account information in CARGAS and MPXnbsp;systems/lili style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'Process billing payments for walk-innbsp;customers/lili style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'Responsible for processing driver daily paperwork/li/ulpspan style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'strongEducation and Experience:/strong/span/pulli style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'Degree or equivalent experience required/lili style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'3+ years of Customer Service experience (Call center experiencenbsp;preferred)/lili style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'Sales experience strongly preferred; ability to upsell products in highly competitive environment a must/lili style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'Previous experience with CARGAS and MPX systems preferred, but notnbsp;required/lili style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers/lili style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'Excellent computer skills including Microsoft office and data entrynbsp;skills/lili style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'Ability to organize, multi-task and prioritize assignments in a fast-pacednbsp;environment/lili style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'High level of ownership and accountability for resolving customer problems in a professional and enthusiasticnbsp;manner/lili style='font-family: "arial narrow", sans-serif; font-size: 14px; color: rgb(0, 0, 0);'Flexible to work OT and weekends as needed during busy season/li/ulp id="isPasted"span style='font-family: "arial narrow", sans-serif; font-size: 14px;'strongPERKS WITH US!/strong/span/pul type="disc"li style='font-family: "arial narrow", sans-serif; font-size: 14px;'Medical, Dental, Vision, and 401k with stronguIMMEDIATE/u/strong eligibility/lili style='font-family: "arial narrow", sans-serif; font-size: 14px;'Disability and life insurance/lili style='font-family: "arial narrow", sans-serif; font-size: 14px;'Paid time off that increases with tenure/lili style='font-family: "arial narrow", sans-serif; font-size: 14px;'Daily Pay Option that offers great flexibility and financial control/lili style='font-family: "arial narrow", sans-serif; font-size: 14px;'Employee training programs with career development/advancement opportunities/lili style='font-family: "arial narrow", sans-serif; font-size: 14px;'Employee recognition program/lili style='font-family: "arial narrow", sans-serif; font-size: 14px;'Quarterly bonus potential/lili style='font-family: "arial narrow", sans-serif; font-size: 14px;'Paid maternity and parental leave benefits/lili style='font-family: "arial narrow", sans-serif; font-size: 14px;'Tuition reimbursement program/li/ulpspan dir="ltr" style='font-family: "arial narrow", sans-serif; font-size: 14px;' id="isPasted"This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. nbsp;A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law./span/ppspan style="font-size: 12px; color: rgb(0, 0, 0);"emThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training./em/span/p/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div