H6410 SPECIAL EVENTS

pstrongPosition Title:/strong Marketing Special Events Ambassador/p pstrongReports To:/strong  Promotions and Entertainment Manager/p pstrongSupervises:/strong  N/A/p pstrongSummary of Position/strong/p p /p pProvide the primary level of guest assistance while at concerts by scanning tickets, directing guests to their assigned seats, setting up seat numbers. Providing assistance by preparing, decorating and working, both indoor and outdoor special events./p p /p p /p p /p pstrongKey Responsibilities and Performance/Behaviors/strong/p pstrong /strong/p ul listrongAbility/strong/li /ul p /p ul liCan explain and demonstrate Hospitality Behaviors and Performance Standards./li liUnderstands where to get the information needed to complete tasks to standard./li liCan explain and demonstrate technical skills used to complete tasks to standard./li liCan explain or demonstrate the behavioral values or standards needed to complete tasks to standard./li liUnderstands how to take ownership of problems and solve them when solutions may not be available./li liCan explain how to request help from others when needed to complete task or goal./li liHas complete knowledge and can tell others of IMGRC products and services./li liProvide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner./li /ul p /p ul listrongPerformance/strong/li /ul p /p ul liPerformance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists./li liResponds to obstacles; finds new ways to reach desired end results./li liIn absence of guidance, acts and takes charge to respond to guest or internal customer needs./li liResponds to change by quickly applying talent and skills in a positive way to succeed./li liSupports achievement of Quality Goal; “Do it right the first time.”/li liActs to protect and preserve property of IMGRC. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair./li liMakes suggestions to improve performance./li /ul p /p ul listrongBehavior/strong/li /ul p /p ul liBehavior meets IMGRC standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills)./li liApproaches all activities with enthusiasm and encourages enthusiasm from others./li liChooses a positive approach in all situations./li liRespects individuality of others; continues to communicate in order to work together./li liSpeaks positively about guests, other team members and our business in all situations on and off property./li liTreats other with respect in all situations./li /ul p /p ul listrongService/strong/li /ul p /p ul liServes others./li liIdentifies and can communicate needs of guests and others./li liTakes quick action to serve others in a way that meets/exceeds their needs./li liIdentifies ways to improve individual or team’s service to others./li liProvides service outside job responsibilities if needed to help resort succeed./li liTakes ownership of guest problem(s) until it is solved./li /ul p /p ul listrongProfessionalism/strong/li /ul p /p ul liMeets IMGRC Appearance standards./li liProfessionally supports IMGRC reputation and image in all situations, on and off property./li /ul p /p ul listrongAttendance/strong/li /ul p /p ul liMeets IMGC policy for attendance./li liInforms supervisor of future absence as far in advance as possible./li liRequired to work all Marketing Special Events and Concerts./li /ul p /p ul listrongCommunication/strong/li /ul p /p ul liProvides information others need to succeed, in time for them to use it./li liShares with next shift the information needed for them to succeed./li liListens to others without interruption; acts on their feedback when possible./li liAsks questions to better understand expectations of others./li liReports all guest complaints and compliments to Supervisor or Manager./li liReports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGRC standards./li /ul p /p ul listrongTeam Work/strong/li /ul p /p ul liPuts Success of team ahead of personal success./li liHelps other team members succeed without being asked./li liTakes action to resolve conflict between individuals./li liHelps other departments achieve success./li liReports ideas to increase team success and guest satisfaction to Supervisor or Manager./li liDoes whatever is necessary to help department and resort success./li liContributes ideas that support progress and success at shift, team and departmental meetings./li /ul pstrong /strong/p ol liEssential Duties and Responsibilities include the following and are subject to change at management’s discretion:/li /ol ul liAssisting in preparation for Special Events, such as decorating, creating centerpieces, setting up backdrops. Cutting and pasting of images. /li liAssisting with Concerts, by setting up seat numbers, scanning tickets, ushering, taking up seat numbers./li liAssisting with organization of storage areas, insuring all event items are stored correctly after each event./li liAssisting with outdoor events, by setting up outdoor activities and working in those areas or where needed./li /ul p /p ol liSupervisory Responsibilities/li /ol pN/A/p ol liEducation and/or Experience Requirements/li /ol p      Meets IMGRC Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork./p ul liMust possess basic reading and writing skills./li /ul p /p ol liPhysical Demands/li /ol pThe physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./p pWhile performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours; must be able to be exposed to direct sunlight./p ol liWork Environment/li /ol pThe work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. /p pThe noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. The team member will may be exposed to heat, while working out door events. At times, the team member will be in the presence of children./p p /p p /p p /p pApprovals:/p p /p p /p pDate: _______________________                           /p p /p p /p p____________________________________           /p p                 Team Member Signature                                       /p