Assistant Manager Hospitality Environment

strongCompany Description:/strongpAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?/pstrongJob Description:/strongpThe stronguAssistant Manager Hospitality Environment/u/strong reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards./ppThe Assistant Manager, Hospitality Environment plans, controls and directs all cleaning, sanitizing and waste removal functions within a healthcare facility to meet operating and financial goals, client objectives and customer’s needs./ppustrongResponsibilities:/strong/u/pulliGeneral Duties:ulliLeads by example; models NM values in daily work and interactions./liliHelps all employees make the connection between NM values, their daily work and patient and customer satisfaction. Holds staff accountable for modeling service standards and behaviors./liliSets clear expectations for continuous quality and service improvements.#xa0;/liliStays informed of current and emerging issues and trends for areas of accountability/liliMakes effective hiring decisions, trains and develops staff within his departments./liliIdentifies staff’s skills and interest, and provides timely and appropriate feedback to all staff./liliSupports ongoing learning and skill development for self and staff; provides coaching and mentoring; assigns stretch goals, cross-training and other opportunities for career development within NM./liliDemonstrates ability to communicate effectively across all sectors of the organization./liliCreates and develops relationships with key stakeholders, customers and peers./liliDevelops, implements and enforces the departmental policies and procedures/liliEncourages those who identify problems, potential solutions and opportunities for improvement. Supports and empowers staff in piloting new ideas and solutions./liliCreates an environment of partnership, collaboration, seamless quality and service enhancement across teams, departments and divisions of the organization./liliAssists with identifying and implementing technical operational process changes to improve performance, productivity, quality, and customer satisfaction./li/ul/liliEnvironmental Services:ulliMaintains established systems and training programs to provide a safe working environment. Complies with all OSHA regulations and other local, state and federal government regulations./liliEnsures equipment is clean and good working order; Ensures that all work areas are kept in clean and orderly condition/liliMaintains product and service quality standards by conducting ongoing evaluations and investigating complaints./liliTours and inspects daily facility on a daily basis.#xa0; Coordinates the execution of correction of issues to meet or exceed customer service expectations./li/ul/liliFinancial:ulliPractices fiscal accountability and identifies areas of opportunity within scope to improve efficiency and growth./liliPractices fiscal accountability. Encourages staff and team accountability by involving them in budget preparation, identifying ideas for increasing efficiency, cost savings, developing and growing the business and existing services./li/ul/liliHospitality Services:#xa0;ulliProvides ongoing annual emphasis of Hospitality Services "Service Excellence" program to ensure compliance of sustained behaviors./liliProvides knowledge as a technical resource for the computer applications and hardware utilized by Hospitality Services. Troubleshoots issues and works to resolve them in a timely manner./li/ul/li/ulstrongQualifications:/strongpstronguRequired/u:/strong/pulliAssociate's degree plus 2 years of relevant experienceulliIn lieu of Associate's degree: High School Diploma and 10 years of relevant experience/li/ul/lili4 years of relevant supervisory experience/li/ulpstronguPreferred/u:/strongem /em/pulliBachelor’s degree/liliMinimum of 5 years relevant healthcare supervisory experience/li/ulstrongAdditional Information:/strongpNorthwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status./pdiv sr-tagline=""/divpstrongBenefits/strong/ppWe offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our#xa0;a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fjobs.nm.org%2Fbenefitsamp;data=05%7C02%7CLibby.Weeder%40nm.org%7C8d5ea263605a4317c73108dd73901359%7C2596038f3ea44f0caed1066eb6544c3b%7C0%7C0%7C638793784820691654%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7Camp;sdata=7m%2BoZwwgN2LoN87rujLS%2BeLDOiMx4mWLxcWPl5gff0E%3Damp;reserved=0"Benefits/a#xa0;section to learn more./p