Sr. Carrier Operations I - Full-time

div class="ewa-rteLine"strongSchedule: FT/strong/div div class="ewa-rteLine"strongJob Type: Hybrid/strong/div div class="ewa-rteLine"strongSalary Type: Hourlynbsp;/strong/div div class="ewa-rteLine"strongReq #: 1417/strong/div pstrongspan data-contrast="auto"span data-ccp-parastyle="heading 3"About the Role/span/span/strong/p pCarrier Support Representatives for Uber Freight’s Digital Brokerage work to improve the carrier experience by providing quality resolutions on live load issues. In this role, you will work through a queue of escalations with primary objectives being fast resolution times, professional, carrier-first communication, and industry-leading problem-solving in real time./p pCarrier Support Representatives are individual contributors; however, will be part of a larger carrier team with aligned goals. In addition to finding real-time solutions for carriers, the role will also be responsible for providing actionable feedback to management that drives efficiencies and continuous improvements for our carriers./p pstrongspan data-contrast="auto"span data-ccp-parastyle="heading 3"What the Candidate Will Do/span/span/strong/p ul liBe a Problem Solving Expert: Provide carriers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the carrier’s issues in a timely manner/li liServe as a stakeholder to our Account Management teams and provide feedback around how we can improve carrier, facility and customer communications to generate quicker resolution times/li liYou are the front line to our carrier network - understand their needs and what the problem is and work with them to provide timely solutions for live load issues/li liA Call First Mentality: Must be prepared to make calls to both facilities and carrier network that will help resolve escalations quickly and efficiently/li liAble to prioritize actions taken on escalations based on level of urgency/li liMaintains a cooperative and professional work relationship with all stakeholders/li liParticipate and engage in weekly team meetings and one-on-ones with your managernbsp;/li liEvolve and adapt to a team that continuously changes as Uber Freight grows/li /ul pstrongspan data-contrast="auto"span data-ccp-parastyle="heading 3"Basic Qualifications/span/span/strong/p ul lispan data-contrast="auto"span data-ccp-parastyle="heading 3"Prior customer service experiencenbsp;/span/span/li lispan data-contrast="auto"span data-ccp-parastyle="heading 3"Strong communication skillsnbsp;/span/span/li liBachelors Degree or equivalent experience.nbsp;/li /ul pstrongspan data-contrast="auto"span data-ccp-parastyle="heading 3"Preferred Qualifications/span/span/strong/p pnbsp;/p ul liBe a strong team player/li liEfficient, well-organized, and able to manage time effectively/li liExcellent verbal and written skills/li liEnergetic and enthusiastic/li liAnalytical and strong critical thought/li /ul pnbsp;/p pnbsp;/p pstrongBenefits amp; Compensation for U.S. Employees/strong/p pspan data-olk-copy-source="MessageBody"Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.nbsp; US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role./span/p pspan data-olk-copy-source="MessageBody"strongIllinois:/strong The target base salary for this position is between $24.00-29.00/hournbsp;/span/p pstrongspan data-contrast="auto"span data-ccp-parastyle="heading 3"About Uber Freight/span/span/strongspan data-ccp-props="{quot;134245418quot;:true,quot;134245529quot;:true,quot;201341983quot;:0,quot;335559738quot;:160,quot;335559739quot;:80,quot;335559740quot;:278}"nbsp;/span/p pspan data-olk-copy-source="MessageBody"Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visitnbsp;/spanua href="https://www.globenewswire.com/Tracker?data=aZt5hy_vlUfB4JV2bXcy07lYm1tYPcRFnoBdHC8B5cRzNB_rzPRfHVnpFvogIAjc3WyyZLuFOsz2D8DhJdMdEvmexZ9Ike76l9AqXr036cw=" target="_blank" data-auth="NotApplicable" data-linkindex="0"www.uberfreight.com/a/u./p pstrongspan data-contrast="auto"span data-ccp-parastyle="heading 3"Candidate Privacy Notice/span/span/strong/p pspan class="EOP SCXW16354266 BCX0" data-ccp-props="{quot;201341983quot;:0,quot;335559739quot;:160,quot;335559740quot;:278}"Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our a href="https://www.uberfreight.com/candidate-privacy-notice/"Candidate Privacy Notice/a./span/p pstrongspan data-contrast="auto"EEOC/span/strong/p pspan data-contrast="auto"span class="TextRun SCXW94160776 BCX0" lang="EN-US" data-contrast="auto"span class="NormalTextRun SCXW94160776 BCX0"Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements./span/spanspan class="EOP SCXW94160776 BCX0" data-ccp-props="{quot;201341983quot;:0,quot;335559739quot;:160,quot;335559740quot;:278}"nbsp;/span/span/p pnbsp;/p