Customer Service Representative - Full-time

pDescription/ppstrongWho We Are:/strong/ppHamp;H Color Lab works with over 5,000 businesses across the US and Canada with differentiated, professional grade photographic products, business programs and imaging software. Our family-owned business of more than 100 employees perform manufacturing, software and technology development, customer education and customer support in Kansas City for over 53 years./ppIf you have strong listening and communication skills, a heart for helping people, strong technical and problem-solving skills, the ability to learn, and a desire to work in a small team to help small businesses grow, then you may be a great match!/ppbr//ppstrongWhat you will do:/strong/ppThe Hamp;H customer service team helps our customers grow by answering questions and providing advice about products, imaging workflow, software technology, business, and sales. As a customer service representative, you will answer questions about orders, teach customers how to use our proprietary imaging and ordering software, and collaborate on what photographic products are appropriate for their business./ppbr//ppstrongThis position works onsite at our facility located in Raytown, MO./strong/ppstrongRegular work hours: Monday - Friday 8:30 am - 5:00 pm./strong/ppstrongPay: $20-24 per hour based on qualifications and experience/strong./ppstrongResponsibilities:/strong/pulliInteract and build relationships with customers via in and outbound calls, emails, chats, video calls, and in person visits./liliAssist customers with software training, product/service questions, and order status training./liliResolve issues and troubleshoot technical problems with customers who have varying levels of technical ability./liliSupport and guide customers in the growth of their business./liliEducate customers about company products and offerings./liliOffer improvement ideas and participate in continuous improvement activities./liliDemonstrate flexibility, works on special projects, process improvements and train in production, as needed/liliAssist and support Spanish speaking customers./li/ulpRequirements/ppnbsp;strongTo Join Our Team, You Will Need:/strong/pulliStrong interpersonal and relationship building skills/liliStrong IT/software troubleshooting skills and the ability to identify and resolve technical issues./liliLearn new software/systems quickly and be able to educate and train new customers on new technologies who have varying levels of technical ability./liliCreativity, problem solving skills, and passion to help customers./liliStrong written and verbal communication skills./liliAbove average time and task management skills./liliConsistent performance under pressure./liliWorking knowledge of both Mac and PC platforms./liliBe on time and have the available to travel overnight 1-5 times per year./liliAble to work an occasional Saturday and extended weekday hours during peak months./li/ulpstrongPreferred:/strong/pulliAbility to fluently read, write and speak in Spanish and English./liliGeneral familiarity with professional photography tools such as professional cameras, Photoshop and Lightroom./liliPrior professional photography experience preferred./liliGeneral knowledge of digital photography workflow and concepts (i.e., aspect ratio, color profiles and management, image file formats and resolution)./liliExperience working trade shows./li/ulpstrongWhy choose us?/strong/ppWe are proud to offer competitive pay and a complete benefits package including: Paid Time Off; Paid Holidays; Health, Dental and Vision Insurance; Company Paid Short Term Disability and Life Insurance, Voluntary Life Insurance, Critical Illness; Accident insurance; FSA; and 401(k)./ppbr//ppemHamp;H Color Lab is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, status as an individual with a disability, genetic information, family status, pregnancy, veteran status, or other characteristics protected by law. We celebrate diversity and we are committed to providing an inclusive environment for all employees./em/ppbr//ppemOffers of employment are contingent upon satisfactory results of a drug screen and criminal background check. E-Verify employer./em/p