Concierge | PT

Overview: h1span style="color: #008000; font-family: calibri, sans-serif;"A Look Into Working in Concierge/span/h1p style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt;"Be part of a high-energy team that creates unforgettable guest experiences! Work directly with VIPs and travelers from around the world, personalizing stays, curating special amenities, and providing expert local recommendations. As a Concierge member, you'll deliver seamless, high-end service, collaborating across departments to enhance guest satisfaction./span/pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt;"Enjoy opportunities for strongprofessional growth,/strong strongcompetitive benefits,/strong and a strongsupportive team culture/strong in a fast-paced, customer-centric environment. If you're passionate about hospitality, thrive on problem-solving, and love making people feel special, this is your chance to shine! Flexible hours, career development, and a company committed to innovation and teamwork await you./span/p Responsibilities: h1span style="color: #008000; font-family: calibri, sans-serif;"What You’ll Be Doing/span/h1ullispan style="font-family: calibri, sans-serif; font-size: 12pt;"Work directly with clients and VIPs from all over the world on a personal level and present learned information to staff to personalize guest experiences/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Own the VIP and Amenities processes; ensuring amenities are gathered, put together and delivered; staying on top of and recognizing birthdays, anniversaries, etc/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Continuously updating knowledge regarding the hotel, its facilities, and the local surrounding area with its restaurants and attractions/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Organize and order inventory to keep the team stocked and ready/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Decorate rooms, gifts, and packages accordingly for special occasions /span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Build positive relationship with guests and find new ways to create exemplary guest experiences/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Work towards goals to benefit the company and the team/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Move between tasks and roles with ease/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Balance and have knowledge of all units of the front office team/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Execute daily shift processes to adhere to standard operating procedures/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Review billing, processes, and resolve billing discrepancies and disputes/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Take initiative and stay curious to create new efficiencies for the team/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Respond to guest concerns and complaints with empathy while upholding policy/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Read, discern and problem solve billing disputes clearly and confidently/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Answer inquiries regarding hotel services and reservations by email, by telephone and in person in order to cross-sell and provide a personalized guest experience/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Contribute to an energetic and positive work environment/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Provide information about services available in the community, local attractions and events/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Understand what events are being held in the hotel utilizing multiple platforms/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Perform the basic functions of a Front Desk associate/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Responsible for continued training in product knowledge and service standards/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Perform other duties as assigned, requested or deemed necessary by management/span/li/ul Qualifications: h1span style="color: #008000; font-family: calibri, sans-serif;"What You Need for this Position/span/h1ullispan style="font-family: calibri, sans-serif; font-size: 12pt;"Able to work weekends and Holidays; schedule based off of hotel needs/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Food Handlers TIPS Certification completed upon hire/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Advanced understanding of food and beverage products including wine and spirits knowledge/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Reliable personal transportation/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Very detail oriented, creative, and highly organized/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Passionate and motivated about people and the industry/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Driven by purpose, mission, values, and has sense of integrity/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Able to work closely with staff through strong communication and verbal skills/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Positivity and flexibility in an ever changing environment/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Able to problem solve on the spot and make prompt but thoughtful decisions/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Posses efficient typing skills/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Able to stand for long periods of time, up to 8 hours or more/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Able to stoop and bend/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Able to lift up to 40 pounds from time to time/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Able to safely work with potentially dangerous chemicals and equipment/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Able to comply with safety and health code standards/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Able to handle responsibilities that require repetitive motion tasks/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Experience with Opera or a Rooms Management system is a plus, but not required/span/li/ulh1span style="color: #008000; font-family: calibri, sans-serif;"What’s in it for You/span/h1ul type="disc"li aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year/span/lili aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc./span/lili aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"10% Discount on GHG outlets/span/lili aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"Shift meal provided per day/span/lili aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"Discounted hotel rates at Radisson Hotel Group branded properties worldwide/span/lili aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"Parental Leave Program (Full-Time Option)/span/lili aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"401K with 100% match up to 3% (Full-Time option)/span/lili aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"Medical/Dental/Vision  (Full-Time option)/span/li/ulh1span style="color: #008000; font-family: calibri, sans-serif;"Top Reasons to Work With GHG/span/h1ul type="disc"lispan style="font-family: calibri, sans-serif; font-size: 12pt;"a href="http://101bestandbrightest.com/events/2016-best-and-brightest-companies-to-work-for-in-the-nation/winners/?winyear=118" target="_blank" rel="noopener"We are one of the Nation's 101 Best and Brightest Companies to work for/a/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience/span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"You will grow your skills and experience in an environment that encourages growth and development/span/li/ul