Virtual Customer Service Associate

Overview

We are looking for a friendly and organized Customer Service Associate to assist clients with their licensing needs via phone, chat, and email. This role is ideal for someone who thrives on delivering outstanding service and making clients feel supported and understood.

Responsibilities

• Respond to inquiries across multiple channels (phone, chat, email)

• Resolve issues and answer questions regarding services and procedures

• Keep client records up to date in the CRM

• Provide follow-up and ensure customer satisfaction

• Work collaboratively with the support team

Qualifications

• Prior experience in customer service or administrative support preferred

• Strong interpersonal and communication skills

• Familiarity with Google Workspace and CRM tools

• Comfortable working remotely with minimal supervision

• Dependable, professional, and courteous

Benefits

• 100% remote

• $20–$22 per hour

• Health insurance (for full-time employees)

• Paid time off (for full-time employees)

• Supportive team and career growth potential