Studio Manager

Over the past 5 years of growing and managing the Gem Studio brand in 9 locations, we have learned that you need these core qualities to be an effective Studio Manager

- You are a creative that loves working with your hands and you are excited to design/create jewelry on a regular basis
- You are eager and excited to manage and lead a team of 10+ staff
- You are eager and excited to play an active role in a professional company in the capacity of a studio manager
- You believe in the mission of Gem Studio and it’s commitment to create an amazing workplace and an unforgettable experience for everyone
- You are able to commit to the position for 12+ months
- You can easily commute to the studio on a daily basis (Relocation assistance may be available to the right candidate)
- You have previous leadership experience or the aptitude to lead


What is Gem Studio?

Gem Studio is a creative space for family/friends to book:

- A permanent jewelry appointment. Most people do bracelets and anklets. But, you can also do necklaces, body chains, and rings. We have sterling silver, gold, and rose gold options. People typically add a charm to their chain as well.

- A handmade jewelry making workshop for a fun get-together, date, birthday, or other occasion. Our expert silversmiths help people design and create their own jewelry from scratch with the same materials that you’d find at your local jeweler. Most people make rings, bracelets, pendants, and earrings. But, we also have masculine and alternative options like simple bands, bolo ties, cufflinks, key chains, and pet collars.

- Charm workshops: Want to make a beautiful charm bracelet, anklet, or necklace? You and your party will get to choose from a handful of chains and hundreds of charms to create a personalized piece of jewelry that you’ll love!


Responsibilities

As a Studio Manager, you will:

- Manage a team of 10+ staff
- Onboarding new staff
- Training new staff on silversmithing
- Managing the staff schedule
- Managing your team’s hours and commission for payroll accuracy
- Quarterly one-on-ones
- Monthly location meetings
- Exercise disciplinary action as needed
- Leading staff ring making parties
- Work with and manage Sales Associates to complete marketing, sales, and retention tasks
- Play active role in professional company
- Follow all responsibilities in your role
- Weekly meeting with management
- Track and report on important studio metrics
- Maintain a clean and organized studio
- Follow up with clients who had a negative experience
- Lead gem workshops, charm workshops, and permanent jewelry appointments
- On the staff schedule enough to keep skills sharp and to stay in touch with the staff and client experience


Who we are looking for

Characteristics of a successful Studio Manager:
Natural people person
Strong communication skills
Strict with yourself but patient with others
Ability to manage and lead a team
Strong time management
Able to be clear and decisive in communication
Gains a sense of pride from making improvements over time
Able to command a room of 10+ staff
Tech savvy
Able to prioritize the most important things
Willing and able to have hard conversations with clients and staff
Takes initiative to achieve the desired outcomes
Is intrigued by improving management, leadership, and communication skills
Is eager to do whatever it takes to achieve the goals of the studio
Organized and professional
Works well with others
Loves providing a great experience for clients
Interested in developing business skills
Interested in learning how to give jewelry services to clients


More details

Availability and work schedule
- You will work 40 hours per week
- Must be available to work mornings + afternoons, along with some nights, and weekends.
- You are able to commit to the position for 12+ months
- You can easily commute to the studio on a daily basis (Relocation assistance may be available to the right candidate)

Compensation
- This is a full-time
- Expect to earn $50k+/year (Base + commission + bonus + tips)

When we are looking to hire
- ASAP
 

Required qualifications:

• Legally authorized to work in the United States
• 21+ years or older