Forklift Preventive Maintenance Technician

Qualifications

• High School diploma or equivalent required

• 1+ years mechanical, hydraulic, or electrical experience

• Customer-oriented

• Able to cope with stressful situations

• Capable of operating independently

• Appropriate diagnostic and troubleshooting skills

• Acts responsibly in the light of prevailing circumstances

• Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations

• Able to safely operate equipment for the purpose of conducting tests and repair

• Basic computer skills

• Strategic thought process that delivers results

• High sense of urgency

• Service and customer focused

• Passionate about driving performance improvements

• Process oriented

• Finds our company values; caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position

Benefits

• Salary ranges from $25.00-$28.28 per hour based on skills and experience

• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work

• Personal time off and company-paid holidays

• Opportunities for career growth and competitive salary commensurate with experience

• Paid training

• Boot allowance

• Company mentoring program

• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

• Employee assistance program

• On-the-job training

• Paid time off

• Monday to Friday

Responsibilities

• To perform preventive maintenance service, preventive maintenance inspections, safety checks, and minor corrective actions on equipment at external locations in line with Manager’s instructions

• Responsible for contributing to productive customer relationships, as well as following Best Practices in all administrative and technical activities

• The majority of the work will be performed in Swedesboro, NJ, however all field service work will be conducted in NJ/PA/DE and surrounding areas

• Service Process

• Accomplish scheduled preventive maintenance as prescribed by the service manual

• Inspect, report findings, initiate quote based on findings, and then conduct service or repair as instructed by Service Manager

• Submit regular reports in the format specified by Service Manager

• Keep adequate records and maintain documentation in line with agreed standards

• Technical and Product Knowledge

• Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by Service Manager applicable to equipment

• Staying up to date with technical specifications of relevant equipment

• Managing the Customer

• Respond to Customer in a way instructed by the Service Manager to maximize customer satisfaction

• Follow Customer Satisfaction Guidelines

• Protect self and others

• Follow applicable safety rules, agreed working practices and environmental requirements

• Alert Service Manager if equipment safety is jeopardized for any reason

• Operate assigned service vehicle in compliance with DOT driving policy and relevant state/federal regulations

• Responsible for keeping assigned service vehicle maintained to manufacturer standards with support from fleet management company

• Respect and protect Quality SiR and third party's property (tools, vehicles, facilities, equipment) and business activities

• Commercial Awareness and Cost Effectiveness

• Plan and manage time and resources for maximum benefit of Quality SiR and the customer

• Make judgements about the most cost effective and efficient approach to providing service

• Maintain documentation to ensure accurate invoicing to the customer

• Manage and protect the security and traceability of spare parts

• Recognize sales opportunities and communicate to Service Manager

• Continuous Improvement

• Provide feedback to Service Manager to support continuous quality improvement

• Participate in innovative thinking about ways to improve service efficiency

• Coach/tutor junior colleagues and trainees as necessary

• Conduct self at all times in a way that promotes a positive image of the Quality SiR brand and follow rules of the Quality System

• And other duties, as assigned

Job description

Compensation Data

Salary ranges from $20.00-$28.28 per hour based on skills and experience.

Purpose of the position

To perform preventive maintenance service, preventive maintenance inspections, safety checks, and minor corrective actions on equipment at external or Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships, as well as following Best Practices in all administrative and technical activities.

The majority of the work will be performed in Swedesboro, NJ, however all field service work will be conducted in NJ/PA/DE and surrounding areas

Main tasks and responsibilities

Service Process

• Accomplish scheduled preventive maintenance as prescribed by the service manual

• Inspect, report findings, initiate quote based on findings, and then conduct service or repair as instructed by Service Manager

• Submit regular reports in the format specified by Service Manager

• Keep adequate records and maintain documentation in line with agreed standards

Technical and Product Knowledge

• Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by Service Manager applicable to equipment

• Staying up to date with technical specifications of relevant equipment

Managing the Customer

• Respond to Customer in a way instructed by the Service Manager to maximize customer satisfaction

• Follow Customer Satisfaction Guidelines

Risk Management

• Protect self and others

• Follow applicable safety rules, agreed working practices and environmental requirements

• Alert Service Manager if equipment safety is jeopardized for any reason

• Operate assigned service vehicle in compliance within the driving policy and relevant state/federal regulations

• Responsible for keeping assigned service vehicle maintained to manufacturer standards with support from fleet management company

• Respect and protect Quality SiR and third party's property (tools, vehicles, facilities, equipment) and business activities

Commercial Awareness and Cost Effectiveness

• Plan and manage time and resources for maximum benefit of Quality SiR and the customer

• Make judgements about the most cost effective and efficient approach to providing service

• Maintain documentation to ensure accurate invoicing to the customer

• Manage and protect the security and traceability of spare parts

New Business Opportunities

• Recognize sales opportunities and communicate to Service Manager

Continuous Improvement

• Provide feedback to Service Manager to support continuous quality improvement

• Participate in innovative thinking about ways to improve service efficiency

• Coach/tutor junior colleagues and trainees as necessary

• Conduct self at all times in a way that promotes a positive image of the Quality SiR brand and follow rules of the Quality System

• And other duties, as assigned

What you’ll need to succeed

Education:

• High School diploma or equivalent required

• Technical or Secondary College preferred

Working experience:

• 1+ years mechanical, hydraulic, or electrical experience

Skills and competencies:

• Customer-oriented

• Able to cope with stressful situations

• Capable of operating independently

• Appropriate diagnostic and troubleshooting skills

• Acts responsibly in the light of prevailing circumstances

• Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations

• Able to safely operate equipment for the purpose of conducting tests and repair

• Basic computer skills

Personal attributes or qualities:

• Strategic thought process that delivers results

• High sense of urgency

• Service and customer focused

• Passionate about driving performance improvements

• Process oriented

• Finds our company values; caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

Quality SiR is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

Schedule:

• Day shift

• Monday to Friday

Work Location: Remote