Residential Hvac Service Technician

The HVAC Service Technician plays a critical role in driving the growth of our HVAC business by delivering exceptional service and building lasting customer relationships. This individual will primarily focus on diagnosing, repairing, and servicing HVAC systems, while promoting the sale of maintenance plans, system upgrades, and replacements. You are paid a base hourly wage and will earn commissions on repairs and sales. Must have at least 3 years of residential HVAC Service and Repair experience.

Why One Hour Heating & Air Conditioning?

We are a locally owned and operated franchise committed to maintaining a high-performing and supportive work environment. Our team operates with a strong focus on professionalism, customer service, and technical expertise, ensuring that every technician has the tools and resources needed to succeed. Opportunity for advancement is available.

Key Responsibilities:

• Must follow the One Hour Sales and Service process.
• Maintain, Troubleshoot, and repair residential HVAC systems.
• Complete diagnostic troubleshooting of the HVAC System from wiring diagrams and schematics.
• Customer service skills to diagnose and sell the repair to the customer.
• Educate customers on their HVAC systems, providing multiple options and cost-benefit analyses for repairs, upgrades, or replacements.
• Experience with: variable speed units, replacing parts such as contactors and capacitors, handling refrigerant, etc.
• Obtain materials and supplies according to established policies and procedures.
• Installation of new HVAC components.
• Maintaining current vehicle inventory, cleanliness, and maintenance.
• Participate in meetings and training
• Evaluate systems post-service to ensure optimal functionality and customer satisfaction.
• Accurately document all work, including services performed, parts used, and customer discussions, ensuring proper records for follow-up and reporting.
• Debriefs service call with dispatch after each service call or completes online job summary as requested.
• Turns in all parts receipts, packing slips, contracts, and invoices.
• Wears floor savers while working in client homes.
• Maintains company vehicle, ensuring cleanliness and organization, both inside and out.
• Always maintains a professional image by wearing only company approved and provided One Hour apparel.
• Adhere to all company safety protocols and industry standards.

Qualifications:

• High school diploma or General Education Degree (GED)
• Ability to work variable and flexible hours, including weekends and some holidays
• Ability to learn and use Service Titan Software
• Minimum 3 years of residential HVAC experience
• EPA certification Type II or Universal
• Valid driver’s license & clean driving record
• Must pass background and drug screening
• Proven ability to meet sales & service targets and KPIs.

Physical Requirements:

• Ability to enter attics, crawlspaces, climb ladders, and lift over 50-75lbs and perform tasks that require climbing, bending, kneeling, and working in confined spaces.
• Comfortable working in varying environmental conditions, including heat, cold, and noise.

Work Environment:

• Fast-paced startup atmosphere requiring flexibility, initiative, and a problem-solving mindset.
• Opportunities for growth and advancement as the company scales.