Registrar Tech Assistant

Coffee Regional Medical Center

Registrar/Tech Assistant

POSITION SUMMARY

• The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations.

• Registers out-patients for radiological exams

• Responsible for administrative tasks within the department

OVERVIEW

• The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process.

QUALIFICATIONS

A. Knowledge, Skills and Abilities

• Excellent customer service skills.

• Reads and understands the English language.

• Ability to think critically and analytically with little or no supervision

• Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.

• Ability to process information and prioritize

• Possesses exceptional verbal and written communication skills

• Possesses independent work habits, is self-reliant and self-directed

• Ability to learn, adapt, and change as required by the job functions

• Ability to maintain absolute confidentiality of material and information accessed and reviewed

• Basic computer literacy

• Ability to move freely, reach, bend, and complete light lifting

• Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines

• Ability to maintain attendance to meet standard job practices

B. Education

• High School Graduate of GED required.

• Vocational-tech/college preferred.

• CPAR certification required within one year of job placement.

C. Licensure

D. Experience

• Understands the current concepts of registration and is able to perform the required tasks in an accurate and timely manner.

• Customer Service experience required.

• Knowledge of Third-party payers, billing requirements and reimbursement methods preferred.

• Previous hospital related experience preferred.

• Prior accounts receivable, collections or billing experience preferred.

• CPAR certification preferred.

E. Interpersonal skills

F. Essential technical/motor skills

G. Essential physical requirements

• Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - greater than 75%

H. Essential mental requirements

I. Essential sensory requirements

J. Other

• Understands the current concepts of registration and is able to perform the required tasks in an accurate and timely manner.

• Computer experience required, typing skills above average, effective use of number keypad.

• Excellent customer service experience required.

• Analytical and organizational skills must be above average.

• Effective professional communication skills.

• Proper written and spoken usage of the English language.

• Knowledge of medical terminology is helpful.

• Proficiency in performance of basic math functions.

K. Equipment used

OTHER QUALIFICATIONS

A. Exposure to hazards (body fluid exposure level)

• Level II

B. Age of Patient Populations Served

• Neonates 1 - 30 days

• Infants 30 days - 1 year

• Children 1 - 12 years

• Adolescents 13 - 18 years

• Adults 19 - 70 years

• Geriatrics - 70+ years

JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS

• Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position’s purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards.

o Major Duties and Tasks

 Verify complete patient, guarantor and relative information. Makes every attempt to ensure proper patient identification using all possible means including, but not restricted to patient and guarantor social security number legal name, date of birth and address. Must adhere to Patient ID policy for identifying and updating patient information. Must maintain a 5% or less error rate after 180 days of employment.

 Ensure all physician orders meet current standards and policies. Obtain clarification on unclear or inappropriate orders. Determine proper patient processing according to physician orders.

o Other Responsibilities

 Ability to operate computer, PACS system and Paragon.

 Maintains working equipment. Responsible for reporting non-working equipment to Engineering.

 Makes disks for patients.

 Gets proper signatures for releasing disc.

 Copies reports for patients.

 Follow proper chain of command for issues, complaints, etc.

 Answers scheduling questions.

 Assist in orientation and training of new staff members. Able to help evaluate new staff member for readiness to fulfill job duties independently.

 Develop and maintain a good working rapport with coworkers and other department/offices. Operates in a harmonious relationship with all tem members. Must be an effective team player.

 Obtain authorized signatures on all required forms.

 Refill supplies in copier, printer, and fax machines at end of each shift.

 Promote positive hospital image. Demonstrate fair, equitable, positive and respectful behavior to coworkers and other agencies.

 Perform any other task requested from Supervisor or Management in a willing and positive manner.

 Prints daily schedules

 Prints appropriate forms from the Repository

 Telephone is answered in a courteous manner within three rings