Bilingual Case Manager (Remote Flexible, Spanish Speaking)

h2strongAbout Pair Team/strong/h2 pAt Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.nbsp;/p pWe’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support./p pOur work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients./p pWe’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. nbsp;Our model has demonstrated real impact, including a strong58% reduction in emergency department visits/strong and a strong29% reduction in hospital admissions/strong./p pAt Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.nbsp;/p pstrongOur Values/strong/p ul li data-stringify-indent="0" data-stringify-border="0"strong data-stringify-type="bold"Lead with integrity:nbsp;/strongWe keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection./li li data-stringify-indent="0" data-stringify-border="0"strong data-stringify-type="bold"Embrace challenges:/strongnbsp;We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness./li li data-stringify-indent="0" data-stringify-border="0"strong data-stringify-type="bold"Break through walls:nbsp;/strongWe go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo./li li data-stringify-indent="0" data-stringify-border="0"strong data-stringify-type="bold"Act beyond yourself:nbsp;/strongWe build each other up and respect boundaries. We seek first to understand and assume positive intent./li li data-stringify-indent="0" data-stringify-border="0"strong data-stringify-type="bold"Care comes first:nbsp;/strongWe hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others./li /ul h3strongIn the News/strong/h3 ul lia href="https://streaklinks.com/BoC7cKKoaE6VcHOVAgE5xHcD/https%3A%2F%2Fwww.forbes.com%2Fsites%2Fstevenaquino%2F2023%2F08%2F17%2Ffor-pair-team-accessibility-is-about-delivering-healthcare-to-those-who-need-it-the-most%2F%3Fsh%3D4d4189d2b077?email=rosina%40bamtheagency.com"strongForbes: /strongFor Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most/a/li lia href="https://techcrunch.com/2023/11/28/building-for-medicaids-regulatory-moment-with-neil-batlivala-from-pair-team/"strongTechCrunch: /strongBuilding for Medicaid’s regulatory moment with Neil Batlivala from Pair Team/a/li lia href="https://www.axios.com/pro/health-tech-deals/2023/10/19/pair-team-collects-9m-for-medicaid-based-care"strongAxios:nbsp;/strongPair Team collects $9M for Medicaid-based care/a/li /ul h2strongbrAbout the Opportunity/strong/h2 pspan style="font-weight: 400;"Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most.nbsp; We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.nbsp;/span/p pspan style="font-weight: 400;"We seek a full-time /spanstrongLead Care Manager/strongspan style="font-weight: 400;" to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.brbr/span/p pspan style="font-weight: 400;"strongThis position primarily allows for remote work; however, it includes 1-2 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 1-2 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home/strong/span/p pnbsp;/p h3strongWhat You’ll Do/strong/h3 ul li style="font-weight: 400;"span style="font-weight: 400;"Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals/span/li li style="font-weight: 400;"span style="font-weight: 400;"Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system/span/li li style="font-weight: 400;"span style="font-weight: 400;"Conducts periodic telephonic and SMS outreach to ensure timely follow-up to membersnbsp;/span/li li style="font-weight: 400;"span style="font-weight: 400;"Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan/span/li li style="font-weight: 400;"span style="font-weight: 400;"Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialistnbsp; with delegated tasks/span/li li style="font-weight: 400;"span style="font-weight: 400;"Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions/span/li li style="font-weight: 400;"span style="font-weight: 400;"Consistently meet monthly encounter metrics to ensure compliance with health plan regulationsnbsp;/span/li li style="font-weight: 400;"span style="font-weight: 400;"Identify and break down barriers ensuring individuals’ continuation with the program/span/li li style="font-weight: 400;"span style="font-weight: 400;"Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups/span/li li style="font-weight: 400;"Coordinate physical care management appointments through collaboration with external and internal providers/li li style="font-weight: 400;"Utilize external and internal online platforms to collaborate with team members and carry out daily tasks/li /ul pspan style="font-weight: 400;"nbsp;/span/p h3strongWhat You’ll Need/strong/h3 ul li1+ years of general work experience (Case Management preferred)/li liYou are physically located in California ul liField Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations/li liVirtual Ops requires a quiet, HIPAA compliant and internet connected space/li /ul /li li style="font-weight: bold;"strongBilingual – English/Spanishnbsp;/strong/li liStrong understanding of cultural fluency/li liHigh degree of empathynbsp;/li liAbility to work collaboratively in a multidisciplinary team/li liAn eye for optimization/li liOrganizational skills/li liAbility to remain patient when faced with adversitynbsp;/li liStrong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing/li liA valid driver’s license and auto liability insurance/li /ul h3strongPreferred Qualifications:nbsp;/strong/h3 ul li style="font-weight: 400;"span style="font-weight: 400;"Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disordernbsp;/span/li li style="font-weight: 400;"span style="font-weight: 400;"2+ years of case management experience/span/li li style="font-weight: 400;"span style="font-weight: 400;"Experience with motivational interviewing/span/li li style="font-weight: 400;"span style="font-weight: 400;"Knowledge of medical terminology/span/li li style="font-weight: 400;"span style="font-weight: 400;"Zest for problem solving, seeking answers, and thinking outside the box/span/li li style="font-weight: 400;"span style="font-weight: 400;"Detail-oriented and organized self-starter who is a rockstar multitasker/span/li li style="font-weight: 400;"span style="font-weight: 400;"Reliable and comfortable in an ever-changing environment/span/li /ul pspan style="font-weight: 400;"nbsp;/span/p h3strongBecause We Value You/strong/h3 ul liSalary: $22-$25/hour/li liComprehensive health, vision amp; dental insurance/li li401k/li liEquity compensation package/li liMonthly $100 work from home expense stipend for your WFH days/li liGas reimbursements for your on-site engagement days/li liFlexible vacation policy -- take the time you need to recharge!/li liWe provide all of the equipment needed for the role/li liOpportunity for rapid career progression with plenty of room for personal growth!/li /ul pspan style="font-weight: 400;"nbsp;/span/pdiv class="content-conclusion"pemPair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.nbsp;/em/p pemPair Team participates in E-Verify to verify employment eligibility for new hires.nbsp;brbrAny offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use./em/p pThe talent team will only reach out via email from @a href="http://pairteam.com/"pairteam.com/a email addresses. We do not conduct any TA business outside of our @a href="http://pairteam.com/"pairteam.com/a emails. If you’re ever concerned about spam or fraudulent activity, please reach out to a href="mailto:recruiting@pairteam.com"recruiting@pairteam.com/a./p pstrongNote:/strong Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries sent to a href="mailto:recruiting@pairteam.com"recruiting@pairteam.com./anbsp;To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below./p pnbsp;/p pThank you!/p/div