Customer Support Data Entry Specialist

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Ithaca, NY/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$22.00 - $25.00 Hourly/div /div h4Description/h4pstrongspan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Responsibilities/span/span/span/span/strong/p pspan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"The Customer Support Data Entry Specialist is housed in the Forage/Soil Department and is the first line of contact with current and prospective customers. The position is responsible for quality service in each customer engagement activity and for support of labs through data coordination and entry. The position includes:/span/span/span/span/p ul lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"The management and distribution of customer emails and telephone calls./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Listening to customersrsquo; questions and concerns and provide answers or responses by phone, email, or other engagement platforms./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Providing information about laboratory packages and services./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Knowing when to escalate technical questions to the appropriate team members./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Intake management of information from submittal forms and data pages./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Maintenance of customer accounts, a contact list, and performing check ins on a regular cadence./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Preparing quotes for laboratory services for customers./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Collect, manage, scan, and file submittal and data page source documents./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Understand the billing process and perform basic accounting duties including credits or debits on accounts./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Management of aged samples with internal teams and external clients./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Gather and report customer feedback to help improve lab packages and services./span/span/span/span/li /ul pspan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"The shift for this position is Monday - Friday, 9:00am to 5:30pm EST.nbsp;/span/span/span/span/p pstrongspan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Working Conditions/span/span/span/span/strong/p pspan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Work is primarily performed in an office.nbsp; However, work can also be performed in a laboratory where there is occasional exposure to chemicals, dust, and noise.nbsp; Protective safety equipment will be required if exposed to chemicals, dust, or noise./span/span/span/span/p pstrongspan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Mental and Visual Demands/span/span/span/span/strong/p pspan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Close mental and visual attention are required for accurate execution of sample and order processing rapidly./span/span/span/span/p pstrongspan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Physical Activities and Requirements/span/span/span/span/strong/p pspan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Constantly uses hands, arms, and wrists to key in sample or supply information and perform physical inventory counts, which is a repetitive activity.nbsp; Regularly sits, stands, walks, and reaches with arms and/or hands.nbsp; Occasionally stoops, kneels, crouches, bends, and/or climbs.nbsp; Ability to occasionally lift up to 25 pounds./span/span/span/span/p pstrongspan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Calibriquot;,sans-serif"Qualifications/span/span/span/span/strong/p ul lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Calibriquot;,sans-serif"High School Diploma required./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Calibriquot;,sans-serif"Prior work in customer service and/or data entry preferred./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Calibriquot;,sans-serif"Science background and familiarization with associated terminology are desirable but not essential./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Calibriquot;,sans-serif"Communication skills with the ability to provide clear information in writing, phone, or in-person./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Calibriquot;,sans-serif"Customer service skills./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Calibriquot;,sans-serif"Listening skills./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Calibriquot;,sans-serif"Patience./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Calibriquot;,sans-serif"Computer literate in Microsoft applications (Teams, Outlook, Word, Excel, and PowerPoint)./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Calibriquot;,sans-serif"Attention to detail./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Calibriquot;,sans-serif"Problem-solving skills./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Calibriquot;,sans-serif"Strong organizational skills./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Calibriquot;,sans-serif"Ability to multi-task./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Calibriquot;,sans-serif"Understands and conveys information and instructions so that the message accomplishes its intended purpose clearly with colleagues, clients, and external parties./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Calibriquot;,sans-serif"Effective interpersonal skills./span/span/span/span/li lispan style="font-size:12pt"span style="font-family:Aptos,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Calibriquot;,sans-serif"Positive work ethic./span/span/span/span/li /ul h4Qualifications/h4brul lispan style="font-size:12pt;"span style="font-family:Aptos, sans-serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"High School Diploma required./span/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Aptos, sans-serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Prior work in customer service and/or data entry preferred./span/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Aptos, sans-serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Science background and familiarization with associated terminology are desirable but not essential./span/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Aptos, sans-serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Communication skills with the ability to provide clear information in writing, phone, or in-person./span/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Aptos, sans-serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Customer service skills./span/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Aptos, sans-serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Listening skills./span/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Aptos, sans-serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Patience./span/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Aptos, sans-serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Computer literate in Microsoft applications (Teams, Outlook, Word, Excel, and PowerPoint)./span/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Aptos, sans-serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Attention to detail./span/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Aptos, sans-serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Problem-solving skills./span/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Aptos, sans-serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Strong organizational skills./span/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Aptos, sans-serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Ability to multi-task./span/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Aptos, sans-serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Understands and conveys information and instructions so that the message accomplishes its intended purpose clearly with colleagues, clients, and external parties./span/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Aptos, sans-serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Effective interpersonal skills./span/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Aptos, sans-serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Positive work ethic./span/span/span/span/li /ul