Bilingual Licensed Healthcare Insurance Agent - Spanish-English

pspanspanYour potential has a place here with TTEC’s award-winning employment experience. As a strongBilingual Licensed Healthcare Insurance Agent – Spanish-English working in our site in Duluth, GA,/strong you’ll be a part of bringing humanity to business. #experienceTTEC/span/span/p pspanspanOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!/span/span/p pstrongspanspanWhat You’ll be Doing/span/span/strong/p pspanspanYou’ll be using the knowledge that you bring to the role by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.  /span/span/p pstrongspanspanAs a Licensed Healthcare Insurance Agent, on a typical day, you’ll /span/span/strong/p ul lispanspanAssist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs/span/span/li lispanspanBe providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up/span/span/li lispanspanRespond to customer inquiries with compassion and active listening and select the best solution in an efficient manner/span/span/li lispanspanIdentify additional needs customers may have and help them to upgrade products or services/span/span/li lispanspanComplete the sale or renewal of a health plan that best suits the customer's needs - Sales conversions are expected./span/span/li /ul pstrongspanspanWhat You Bring to the Role/span/span/strong/p ul lispanspanBilingual in English and Spanish/span/span/li lispanspanCurrent Health insurance license in the state of Georgia/span/span/li lispanspanspan /spanMinimum six (6) months sales experience/span/span/li lispanspanIntegrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)/span/span/li lispanspanStrong customer service orientation (empathy, compassion and listening skills)/span/span/li lispanspanHigh school diploma or equivalent /span/span/li lispanspanStrong computer navigation skills and experience/span/span/li /ul pstrongspanspanWhat You Can Expect/span/span/strong/p ul lispanspanSupportive of your career and professional development /span/span/li lispanspanAn inclusive culture and community minded organization where giving back is encouraged /span/span/li lispanspanA global team of curious lifelong learners guided by our company values /span/span/li lispanspanAll license fees provided by TTEC as your employer/span/span/li lispanspanContinuing education paid by TTEC/span/span/li lispanspanspan /spanThis position pays a guaranteed hourly rate of $28/hour while working onsite.  Performance-based bonus also available, where most earn $29/hour and top performers $31/hour.  After AEP, if moved to work at home, the pay will be adjusted to the work at home rate./span/span/li lispanspanspan /spanAnd we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives./span/span/li /ul pspanspanVisit a href="https://www.ttecjobs.com/en/us-employee-benefits"https://www.ttecjobs.com/en/us-employee-benefits/a  for more information. /span/span/p pstrongspanspanA Bit More About Your Role/span/span/strong/p pspanspanWe’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. /span/span/p pspanspanYou'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team./span/span/p pstrongspanspanAbout TTEC/span/span/strong/p pspanspanOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. /span/span/p pspanspanTTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. /span/span/p