GUEST SERVICE SUPERVISOR

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Shreveport, LA/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$15.00 - $15.00 Hourly/div divstrongJob Shift/strong: nbsp;nbsp;nbsp;Swing/div /div h4Description/h4pstrongJob Purpose:/strong To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience./p pbr / strongJob Responsibilities:/strong/p ul liGreet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers./li liAnswer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions./li liKeep records of room availability and guestsrsquo; accounts. May make, confirm and cancel reservations for guests./li liCompute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine./li liDate-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard./li liUnderstand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies./li liTake the initiative to greet guests in a friendly and warm manner./li liTake responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees./li liMay make restaurant, transportation or entertainment reservations for guests; may deposit guestsrsquo; valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests./li liOther duties as assigned./li /ul pbr / strongJob Skills:/strong/p ul liSpeak clearly and listen carefully./li liUse personal judgment and specialized knowledge to give information to people./li liCommunicate well with many different kinds of people./li liChange easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone./li liUse eyes, hands, and fingers accurately while operating a switchboard or computer keyboard./li /ul pstrongManagement Activities:/strong/p ul liDirect the work of associates/li liHandle associate complaints/li /ul pnbsp;/p pstrongPhysical Requirements:/strong/p ul liAbility to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills./li liStand for long periods of time/li liWalk extended distances/li liLift/carry 6-25 lbs./li liReach hands and arms in any direction/li liAble to work overtime and irregular hours/li /ul pnbsp;/p pstrongWorking Conditions:/strong/p ul liContinually works in normal office conditions and in close proximity to others./li /ul h4Qualifications/h4brpstrongEducation -nbsp;/strongHS Diploma or equivalent./p pstrongExperience /strong-nbsp;Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination./p pstrongLicenses/Certifications /strong-nbsp;N/A./p