Guitar Technician (Luthier) Store 133

pspanemstrongPay Rate:/strong $12.00/hr - $18.00/hr plus commission depending on background and experience./em/spanbr /spanemThe job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations./em/span/p div pspanstrongPOSITION OVERVIEW:/strong/span/p pspanGuitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission./span/p pspanAs our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work./span/p pspanA few special strongcharacteristics/strong that make our Repair Technicians strongsuccessful/strong:/span/p ul lispanstrongCustomer Focus/strong: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues./span/li lispanstrongInitiative/strong: Able to identify opportunities amp; issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales and leadership./span/li lispanstrongSelling:/strong Able to work through GC certification program to gain a base understanding of products and sales techniques./span/li lispanstrongTraining/strong: Able to effectively train learners and communicate info and techniques so that they are retained./span/li /ul pspanstrongAs our Repair Technician, you will:/strong/span/p ul lispanInteract with customers, ensuring a positive customer experience/span/li lispanService customer-owned instruments with a high level of craftsmanship/span/li lispanMaintain store owned gear, as requested/span/li lispanComplete warranty repair work/span/li lispanAdditional duties as assigned/span/li /ul pspanstrongWhy Guitar Center? Here's just some of the rewards:/strong/span/p pspanFor our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options./span/p /div